CAREERS

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RECRUITMENT POSITION

Crime & Intelligence Triage Analyst 

REFERENCE

ANALYST

BASED

Home Working / Office Based

DURATION

Permanent

DATE ADDED

May 2022

The Mission of Zinc’s Systems

Zinc’s mission is to help customers protect what matters to them.

Founded in 2004, we are a privately-owned Software as a Service company that delivers trusted security and safety platforms to enterprise and public sector organisations. The business has enjoyed year on year growth, 60+ staff and has a strong UK footprint as well as international reach.

Our growth strategy to date has been focused on client retention and product development as we have aligned ourselves with our clients so that we are informing their roadmap as well as them informing ours. This collaborative approach has led to a number of awards in partnership and application of new technology. As a company, our Synapse product is leading the field of safety and security incident management. We are able to deliver differentiation to our clients across three key sectors – Government, Corporate and Retail.

Division Overview:

We are known as leading web technology innovators. We have invested many years into developing our own technology platforms and these now power some of the UK’s largest organisations, Government and SME customers.

The technology division has undergone significant growth in recent years and we see this as being a huge area of further expansion for Zinc moving forward. We have a culturally diverse team with a reputation for using innovative, collaborative working practices; operating in a SaaS environment to provide our market leading Synapse product range that assists organisations in gaining actionable insight, optimising decision making, profit protection, reducing response times, and significantly improving communications between staff and stakeholders.

An exciting opportunity has arisen to join our Crime Centre as a Crime & Intelligence Triage Analyst based at Zinc Systems’ head office in Northamptonshire.

The Crime Centre is a team of experienced intelligence analysts, who take incident and intelligence reports from our client’s retail stores nationally, carry out investigations to identify links between offenders and crimes, liaising with security teams to coordinate efforts to prevent further offending and where appropriate work closely with police and other external partners to bring offenders to justice.

As a member of the analyst team, you will play an important role in helping to keep our client’s people and customers safe from violence and verbal abuse, as well as supporting the efforts to reduce theft and other crime impacting it. You will collate incoming incident reports, involving theft, fraud, violence or verbal abuse. You will carry out assessments on the information to create intelligence packages and work with security teams, the clients and where appropriate law enforcement partners on the next course of action. You will be encouraged to take part in problem solving with the team and clients, to drive improvements across the crime centre and make their sites a safe place to shop and work.

Zinc Systems’ mission is to help our clients manage disruption smarter and for organisations to harness the power of data-driven technology in driving forward business performance and response to risk. We do this through the power of our software solution suite ‘Synapse’. Visit https://www.zinc.systems/about/.

Your key responsibilities will include…

  • Provide first response triage to all reported incidents, identifying incidents of interest for further analysis by the crime and intelligence analytical team
  • Interrogate data streams in relation to the identification of suspected fraud
  • Produce Crime & Intelligence Analysis to an excellent standard in support of the crime centre objectives
  • Develop, review and continuously improve all analytical processes and procedures to ensure high standards and efficiency
  • Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales
  • Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales
  • Engage in team problem solving, workflow creation and improvement ideas to gain the best solutions
  • Respond to all customer calls and requests within target guidelines and give our customers an excellent customer experience at all times
  • Ensure compliance with GDPR and other relevant legislation and Company and Client quality standards
  • Escalate any incident outside of your experience or control and follow all actions as specified with regard to issues arising during the course of your duties
  • Complete ad-hoc projects as designated by your line manager

What experience we require…

Essential Skills and Experience

  • Excellent report-writing and analytical skills with sharp attention to detail
  • Computer literate with a variety of software, including Microsoft Office and bespoke software
  • Provide excellent customer service
  • Ability to build and maintain relationships with a strong teamwork ethic
  • Good educational background and a solid command of written and spoken English
  • Experience of working within a demanding fast-paced environment
  • Strong communication and customer service skills
  • Ability to work under pressure and make quick decisions
  • Good communication skills, verbal and written
  • Experience of team working
  • Reliable, flexible and discreet
  • Experience of working in a controlled environment
  • Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
  • Ability to accurately follow detailed processes
  • A positive attitude and ability to deal with pressure professionally

Desirable Skills and Experience

  • Knowledge of the retail market and/or experience of working within law enforcement
  • Relevant security industry experience – ability to demonstrate an understanding of crime centre requirements and processes
  • Experience of working with SPSS Modeller
  • SIA Licence holder – CCTV & minimum non-front line Guarding. (Training can be provided)
  • Experienced in achieving SLAs, identifying gaps against standards, and implementing improvement solutions
  • Flexibility in working hours

Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager

Reports To:

Crime Centre Manager

Location

Our newly upgraded office is based in a highly desirable Northamptonshire village. 5-10 minutes from Northampton town centre.

Interested?

We would love to hear from you. Please email your CV to: derek.gent@zinc.systems
Direct applicants only.

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