CAREERS

We have an exciting opportunity for a new role within our Professional Services team as a Project Manager.

We are looking for an experienced Project Manager to join our dynamic, diverse and growing team. The right candidate will be essential to ensuring that we deliver a world class service to our clients. You’ll become a key player within the team, accountable for delivery performance and customer satisfaction.

Synapse across a range of different business sectors.

Your key responsibilities will include…

• Planning and coordinating all aspects of projects from initiation through delivery.
• Managing project initiation activities including identifying contractual obligations, client needs and goals, existing situation and scenarios, necessary key contacts and access to existing information as needed.
• Ensuring requirements for internal projects align to operational standards. Developing alternative requirements and documenting exceptions as appropriate.
• Developing, defining and executing project plans, project scope, activities, schedules, budgets and quotes, and deliverables.
• Consulting on and applying configuration to new project applications.
• Interacting with cross-functional teams including offshore development suppliers.
• Identifying needed resources for projects, defining and assigning major project roles.
• Coordinating activities and tasks among project team members, other internal departments and clients or suppliers as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
• Assigning and monitoring work of the product team whilst providing support and direction.
• Interfacing with external clients on technical matters as needed.
• Managing project risks, issues/problems and activity progress to ensure project goals, e.g, deadline, scope and quality are achieved. Assisting with problem resolution or risk mitigation as needed.
• Serving as liaison between technical and non-technical teams, internally as well as with clients and suppliers to ensure all project targets and requirements are met.
• Working with the Head of Professional Services to drive a team culture of empowerment, collaboration and integrity to achieve staff and customer success.
• Forecasting and tracking your customer account metrics.
• Managing the flow of internal communications, ensuring information is disseminated across the team as appropriate.
• Aiding the generation of ongoing account revenue and growth of client relationships.
• Successfully manage the complete project/product lifecycle from initiation to handover to Support.
• Providing all information required for invoicing projects on a timely basis.

What experience we require…

• • 3+ years of experience working within Project Management or a similar role.
  • Business Acumen / Customer Service Skills
  • Excellent stakeholder engagement at all levels and with third parties
  • MS Office Experience
  • Google Product Experience (i.e. Google Sheets, Google Docs) – Desirable
  • A flexible and committed approach to success and the ability to apply this in a rapidly changing environment
  • Experience using Jira Cloud – Desirable
  • Experience in managing offshore suppliers – Desirable
  • PRINCE2 Certified (or equivalent experience)