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From Fragmentation to Full Control: How Unitrust Protection Services centralised Operations Across 50+ Sites
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How Unitrust Protection Services consolidated their tech stack with Zinc Connect
Summary
Unitrust Protection Services, like many organisations of their scale, had built up a collection of disparate systems over the years, and the strain was beginning to show. Paper-based processes, fragmented visibility, and slow incident escalation were creating operational risk and frustrating clients and staff alike.
In the first four months of working with Zinc, they mobilised over 50 locations onto a single platform, gaining central control over incidents across all teams and estates, while giving officers the site-level tools they need in the moment. The results are already being felt commercially, operationally, and in the quality of service Unitrust can now deliver.
The Client
Unitrust Protection Services has spent nearly half a century building a reputation that the security industry respects. Privately owned and family-run, they operate predominantly across London and the surrounding regions, delivering security services to a client base that demands the highest standards of reliability and professionalism. Their portfolio includes:
Large property management companies
Major corporate clients
Ultra-high net worth individuals
With that breadth of exposure, across different sites, different risk profiles, and different client expectations, the systems that underpin day-to-day operations matter enormously. For Unitrust, those systems had started to hold them back.
The Challenge
Unitrust had grown in the way many security companies do, through contract acquisitions, long-term relationships, and steady expansion across an increasingly complex estate. Each step forward brought new sites, new clients, and often new systems. Some were inherited; others were bought when better options didn’t yet exist. Over time, that accumulated into a fragmented operational picture: functional in parts, but impossible to manage as a whole. The specific pressures they were working against included:
Siloed systems for daily occurrence books, incident reporting, patrol management, and client communications, with no unified view across the business
Paper-based processes that were slow to complete, difficult to audit, and offered limited visibility to both management and clients
Incident escalation in multi-site environments that was often too slow or failed to reach the right people
Clients raising expectations around the speed, accuracy, and transparency of reporting and risk management
Board-level appetite for innovation that the existing technology stack simply could not support
The ambition was clear: a single place to manage incidents, oversee patrols, and communicate with clients across every site, with the data to back it all up.
“What’s really driven us on this journey is the need to consolidate all of those systems into one platform. Administration through daily occurrence books, incident reporting, proof of presence patrolling – everything through a single pane of glass.”
— John Moore, Director of Operations, Unitrust Protection Services
The Solution
Zinc Connect brings incident management, daily occurrence books, communications, and patrol control into a single configurable platform, giving security organisations central command over incidents and operations across all teams and estates, while equipping officers on the ground with the site-level tools they need to do their jobs well. For Unitrust, what distinguished it was not just the breadth of capability but the depth of configurability: the ability to shape the platform around the demands of each individual site and client relationship. The key capabilities that drove the decision include:
Site-by-site configuration: Client SOPs can be transcribed directly into the platform, guiding officers step-by-step through critical incidents and removing the risk of procedural gaps under pressure
Single pane of glass: Full operational visibility from control room to site level, consolidating what was previously spread across multiple disconnected systems
Real-time communications: Targeted escalations that reach the right people at the right time, without reliance on ad hoc email or SMS chains
Threat intelligence integration: Native connectivity to intelligence platforms, enabling rapid dissemination of relevant threat information across the organisation
Patrol management: Regimented, auditable proof-of-presence patrolling built directly into the platform
Built to grow: Zinc Connect is designed to evolve alongside the organisations that use it. Existing tech contracts can be migrated in, staff are trained to self-mobilise, and new modules can be added as requirements change, meaning Unitrust can expand at their own pace without disruption to live operations
“It’s impossible for a security officer to retain a standard operating procedure in their head during a major incident. To take that decision-making requirement away from them and have the information presented — ‘what do I do next?’ — is really, really quite powerful. It eliminates the risk of failure.”
— John Moore, Director of Operations, Unitrust Protection Services
Implementation
Getting a platform of this scope live across a portfolio as large as Unitrust’s is where many technology projects stumble. The mobilisation phase with Zinc was built to avoid that, structured, well-communicated, and supported at every stage.
In the first four months alone, Unitrust mobilised over 50 locations without a single significant issue:
Clear communication from contract discussions through discovery and mobilisation, with no need for Unitrust to chase responses
On-the-ground support from the Zinc team at each site go-live
Every property mobilised to date completed without issues, with strong feedback from both internal teams and clients
Part of what made that pace possible is how Zinc Connect is designed. Rather than demanding a big-bang migration, the platform is built to grow alongside the organisations that use it, existing technology contracts can be migrated at a manageable pace, and teams are trained to self-mobilise, so Unitrust can bring new sites online without being dependent on external resource every time. They evolve at their own pace, on their own terms.
The reaction across the Unitrust business has been one of genuine enthusiasm. From board level through to security officers completing daily occurrence reports on site, people are welcoming a tool that makes their work clearer, faster, and more impactful, with visibility that goes both ways.
“It wasn’t a hard sales pitch – the product sold itself. The engagement from contract discussions through to discovery, mobilisation, and business as usual has been great. All of the properties we’ve mobilised so far have been absolutely seamless.”
— John Moore, Director of Operations, Unitrust Protection Services
The Results
With over 50 locations live in the first few months and more coming online, the outcomes from Zinc Connect are becoming clearer across the Unitrust business. John Moore identified five areas where the value is being realised:
Commercial consolidation: Replacing multiple legacy platforms with a single solution removes duplication, reduces overhead, and delivers cleaner, more demonstrable value to clients
Client assurance and transparency: Clients now receive timely, accurate escalations and daily occurrence reports in real time, with access to more information than they have ever had before, and the feedback has reflected that
Mass communications as an operational tool: The platform’s communications module has already proven its value beyond client reporting. When a major accident caused significant congestion across London, Unitrust used Zinc to send rapid alerts to their own staff, flagging the disruption and advising alternative routes before it could affect cover across their sites. What began as a client-facing capability is now a core part of how Unitrust manages their own operations
Data-driven decision making: With data from every site feeding into one platform, Unitrust can identify risks and trends that were previously invisible across a fragmented system, and turn that insight into proactive advice for clients
ESG and sustainability: Moving away from paper-based processes is a concrete step towards Unitrust’s commitment to net zero by 2030, measurable, reportable, and meaningful
Demonstrating innovation: For a business with nearly half a century of history, adopting Zinc Connect is a statement of intent, demonstrating to clients and the market that Unitrust is actively investing in what comes next
In practice: Mass Communications
When a major traffic incident caused severe congestion across London, Unitrust faced a real-time staffing challenge, officers couldn’t get to site. Rather than managing the situation through a flurry of individual calls and messages, they used Zinc Connect’s Mass Notification module to push a single coordinated alert to affected staff, highlighting the disruption and advising alternative routes. The message reached everyone who needed it, immediately, and the impact on site coverage was significantly reduced. It is exactly the kind of use case that illustrates what the module is for — not just external notifications, but an internal operational tool that keeps the whole organisation moving when things go wrong.
In Their Own Words:
We sat down with Jon Moore, Director of Operations, at their head office to find out how Zinc has transformed their operations.
Looking Ahead:
For Unitrust, Zinc Connect is not a destination; it is a platform to build on. The relationship with Zinc is an active and evolving one, with new capabilities already in exploration and a shared roadmap that reflects where the security industry is heading.
Unitrust are currently exploring a range of new modules that will deepen their use of the platform across their portfolio:
Visitor management:Bringing visitor access and site entry into the same environment as incident and patrol management
Postroom management:Extending operational control to include the handling and tracking of deliveries and mail across sites
Keys and asset management:Giving teams and clients visibility over physical assets, reducing risk and improving accountability
Risk assessments and contract service agreements: Unitrust are working directly with Zinc to develop these capabilities, a collaboration that reflects the depth of the partnership and the confidence both organisations have in where it is going
Martyn’s Law adds further momentum to that investment. The forthcoming legislation, which will place statutory duties on venues and public spaces around protective security and preparedness, is still being finalised, but Zinc Connect already addresses its anticipated requirements directly: guided incident response workflows, auditable patrol records, and the ability to disseminate intelligence to hundreds of contacts in seconds. Unitrust are not waiting for the legislation to land before preparing for it.
The transport disruption exercise described earlier is a strong example of that posture in practice. That kind of operational resilience is exactly what Martyn’s Law is designed to incentivise, and Unitrust are already delivering it.
With over 50 locations live, a growing list of modules in active exploration, and staff increasingly self-sufficient in mobilising new sites, the trajectory is clear. Unitrust came to Zinc looking for a way to consolidate what they had. What they are building is something considerably more ambitious.
“What Zinc will enable us to do is deal with incidents effectively. Should something happen on site, one of the key things is to minimise further harm to people. Zinc gives us the ability to report that incident and carry out the required actions – which will hopefully minimise further risk and harm as a result.”
— John Moore, Director of Operations, Unitrust Protection Services
Working with Zinc
“The Zinc team are really, really great. The process from the start has been excellent – it wasn’t a sales pitch, the product almost sold itself. The journey from initial contract discussions through to discovery, the mobilisation phase, and moving into business as usual has been handled brilliantly. We haven’t had to push for any responses. The mobilisation team were accessible, data was shared in a timely fashion, and we always knew what we had to produce. Every property we’ve mobilised so far has been absolutely seamless, and the feedback has been really good. It’s been a great journey.”
— John Moore | Director of Operations, Unitrust Protection Services
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