Incident Management | Crisis Management

Delivering end-to-end incident & Crisis management

Incident Management and Crisis Management is at the heart of Synapse. It supports teams through the entire lifecycle of preparation, response and recovery as well as business-as-usual operations for crisis and emergency preparedness. Regardless of event type, Synapse provides all the information and tools needed to effectively manage all incidents, threats and operations in one platform.

Synapse can be operational in days with countless features, templates and workflows ready to go, as well as having the ability to be easily customised to meet your exact processes and visualisation needs.

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Approved and used by Government and leading organisations.

Collaborate quickly and take action that counts

SMART FEATURES

Deliver end-to-end incident management for any type of crisis, incident and event

Manage your contacts, hierarchy, plans, assets and risks in one platform

File documents within the ‘Synapse Library’ to support and guide teams

Communicate alerts, mass notifications and updates via text, email or Synapse App

Easily track, log, link, action and escalate anything

Geospatial mapping, analytics and risk profiling

Workflow management for compliance and process automation

Integrate various systems and data feeds into one platform

Powerful search engine for querying and accessing cases

Coordinate teams aligned to demand and manage resources during an incident

Integrated SOP's and EOP's to guide teams response activities

Map key metrics and trends using flexible widgets, dashboards and reporting suites

UNLOCKING THE POTENTIAL

Gain a strategic, tactical and operational view of incidents, risks and threats to your organisation

Improved insight and situational awareness

Reduce risk by responding faster to changing situations

Accurate deployment of resource

Integrate various systems in to one platform

Effective communication with workforce

Collates and centralises data for improved collaborative working

Automation and workflow improving efficiency and access to data

Flexible enough to handle different types of risk in one central platform

WHAT OUR CLIENTS SAY

"Environmental risks are globally one of the biggest threats and cause for significant emergencies.

The Environment Agency (EA) has appointed Zinc Systems, the UK's leading software provider of incident and crisis management, to deliver its National Incident Report & Track System (IR&T).

This Category 1 Emergency Response solution will utilise Synapse as its underlying platform and deliver a digital transformation to the EA.
Using Synapse, the EA will connect 6,000 field and office-based users, receive reports and manage the response to over 80,000 incidents each year across England, and generate real-time situational intelligence around what is happening on the ground as incidents unfold."

Environment Agency - UK Government

"This unique and innovative initiative is one that I have always been supportive of since its inception, so it is excellent news to see the next stage unfold. It is vital in this day and age that we further develop our already excellent private/public partnership collaborations, and the CSC platform will bring many additional ‘real time’ benefits to further enhance the safety of all who visit, live and work in the City of London. With many thousands of additional security personnel to call upon in support of our officers this is going to be a real game changer in how we can respond to an incident."

Incident & crisis management