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Incident Management and Crisis Management is at the heart of Synapse. It supports teams through the entire lifecycle of preparation, response and recovery as well as business-as-usual operations for crisis and emergency preparedness. Regardless of event type, Synapse provides all the information and tools needed to effectively manage all incidents, threats and operations in one platform.
Synapse can be operational in days with countless features, templates and workflows ready to go, as well as having the ability to be easily customised to meet your exact processes and visualisation needs.
Deliver end-to-end incident management for any type of crisis, incident and event
Manage your contacts, hierarchy, plans, assets and risks in one platform
File documents within the ‘Synapse Library’ to support and guide teams
Communicate alerts, mass notifications and updates via text, email or Synapse App
Easily track, log, link, action and escalate anything
Geospatial mapping, analytics and risk profiling
Workflow management for compliance and process automation
Integrate various systems and data feeds into one platform
Powerful search engine for querying and accessing cases
Coordinate teams aligned to demand and manage resources during an incident
Integrated SOP's and EOP's to guide teams response activities
Map key metrics and trends using flexible widgets, dashboards and reporting suites
Gain a strategic, tactical and operational view of incidents, risks and threats to your organisation
Improved insight and situational awareness
Reduce risk by responding faster to changing situations
Accurate deployment of resource
Integrate various systems in to one platform
Effective communication with workforce
Collates and centralises data for improved collaborative working
Automation and workflow improving efficiency and access to data
Flexible enough to handle different types of risk in one central platform
"Environmental risks are globally one of the biggest threats and cause for significant emergencies.The Environment Agency (EA) has appointed Zinc Systems, the UK's leading software provider of incident and crisis management, to deliver its National Incident Report & Track System (IR&T).This Category 1 Emergency Response solution will utilise Synapse as its underlying platform and deliver a digital transformation to the EA.Using Synapse, the EA will connect 6,000 field and office-based users, receive reports and manage the response to over 80,000 incidents each year across England, and generate real-time situational intelligence around what is happening on the ground as incidents unfold."
"This unique and innovative initiative is one that I have always been supportive of since its inception, so it is excellent news to see the next stage unfold. It is vital in this day and age that we further develop our already excellent private/public partnership collaborations, and the CSC platform will bring many additional ‘real time’ benefits to further enhance the safety of all who visit, live and work in the City of London. With many thousands of additional security personnel to call upon in support of our officers this is going to be a real game changer in how we can respond to an incident."