Insight: How asking the right questions leads to valuable data and actionable insight

20th May 2019

Asking the right questions during an incident

Incidents can occur at any time, in any workplace. From safety incidents to accidents, environmental observations, security incidents, claims and near-misses; it’s essential for organisations, large and small, to ask the right questions based on the incident occurring. Whether you operate in a corporate, government, healthcare or hospitality environment, the insights you collect can play a pivotal role in developing safety, security, employee participation and customer satisfaction, and that’s exactly why it’s critical to provide accurate information to the right people quickly and efficiently. 

The shift from traditional incident reporting

With any incident report, it’s essential that it is completed at the time of an incident occurring, no matter how minor it may seem, That said, the actual process of documenting the incident in detail can be rather time consuming and tedious, especially when working with rigid reporting documents or templates. Off-the-shelf text incident descriptions can provide some structure in terms of reporting incidents, but they don not offer valuable analytical data needed to monitor potential problems as they occur, whilst they offer relatively little information about the possibility of future incidents. Many businesses are therefore looking at ways to improve efficiency, safety and accuracy; after all if you don’t have correct data to depend on, it’s impossible to correct faults, defects or trends in an organisation. 

“Data is the new oil”

The Economist published a report in 2017 titled “The world’s most valuable resource is no longer oil, but data”, and when you look at the surging profits from the giants dominating in this digital era, such as Google, Amazon, Apple, Facebook and Microsoft, there is some merit to these claims. That said, unlike oil, data is only valuable when it is applied to solve a specific problem – and that’s certainly the case with Synapse. 

As an incident reporting, analysis and risk management platform, Synapse is designed to provide actionable insight, allowing organisations to collect and collate data to optimise decision-making and reduce response times. Our system consists of two elements, a mobile app for self-reporting and a central intelligence database for organising and analysing the intelligence gathered. Ideally suited for organisations across all sectors, Synapse enables employees to quickly and easily report a wide range of incidents. To ensure the correct information has been collected, the technology has been thoughtfully designed to allow the user to select the type of incident that has occurred, loading dynamic question sets that are specific to that user’s role and the incident being reported. This ultimately allows organisations to not only automate workflows, but ensure all of the necessary information is captured in the report as it occurs. 

With Synapse, every point of data is reportable, meaning it’s easy to identify root causes and learning points, equipping companies with the knowledge required to implement corrective actions. 

Effectively document, report and analyse incidents

Synapse allows you to build your own questions and forms, meaning you have complete control over your workflow and triggers, whilst the technology can be adapted based on location, person reporting, role, security rights, time of day and answers to previous questions. It also features validation management, ensuring the correct information is added, whilst a scoring facility can be utilised to grade the quality of the data that is entered. Upon documenting the incident, Synapse provides automated priority and severity levels, based on the data submitted to save valuable time and structure an efficient and accurate triage process, helping to focus help focus efforts on handling simple and complex incidents in a correct and consistent manner.

Learn more about our cutting-edge technology

Our highly experienced Product Managers can utilise their deep knowledge on incident reporting and optimised decision-making by guiding you through each of the features in more detail. They can also provide dedicated support and guidance throughout the installation process, ensuring the technology is built around your organisation’s needs, whilst advising you on the best practices as you re-evaluate your incident reporting and risk management procedures. 

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