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Administration Portal

Centralised control, seamless configuration.

Powerful administration capability empowering you to control everything from one place.  Manage users, access levels, workflows, forms, automations, templates, and system-wide settings with ease.

Configure your platform, to ensure ongoing governance, and scale confidently across teams, sites, and organisational units.

Console - complete administration of the platform

Trusted by teams who adapt fast and configure smarter.

ISS & City of London Corporation
Amazon Studios
22 Bishopsgate
The Crown Estate
Kingfisher Group
NEXT
Virgin Money
The City of London Police
Allied Universal
JLL
B&Q
Knight Frank
Graff Diamonds

Zinc Systems

Effortlessly manage your platform - your way.

Speed

Agile configuration
Quickly adapt settings to meet evolving operational needs.

Resilience

Centralised oversight
Manage users, access, data, and templates from one place.

Control

Continuous improvement
Refine processes and permissions as your teams grow.

Recovery

Frictionless control
Update workflows and automations without slowing things down.

Key administration panel features

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Configure the platform to meet evolving business needs.

Code-less administration and workflow-building provides complete control over system customisation.

  • Define and modify your organisation hierarchy and structure.
  • Customise your workflow management processes.
  • Build dynamic forms with validation rules.
  • Arrange workflow sequences with drag-and-drop tools.
  • Implement access controls at organisation, regional, and site levels.
  • Adjust display interface, content, and features.
  • Create and enforce mandatory response fields.
  • Maintain role-based permissions for security.

Control who sees what, and when.

Manage permissions, roles, and responsibilities with ease across every level.

  • Create and manage user levels with specific access rights.
  • Assign users to categories, teams and across your organisation structure.
  • Assign permissions based on module, function or location.
  • Set role-based visibility for data across the platform.
  • Enable secure login with enterprise SSO options.
  • Bulk import users via CSV or directory sync via an integration.
  • Easily add, activate, suspend, or remove users.
  • Ensure governance with granular permission controls.

Capture the right data, every time.

Adapt processes quickly to reflect operational, security, or compliance needs - without writing a line of code.

  • Build workflows and forms with drag-and-drop logic.
  • Configure unlimited forms and types for incidents, audits, checks, or inspections.
  • Define field types, field groups, steps and stages of a workflow.
  • Add mandatory fields, validation rules, and conditional logic.
  • Define escalation paths for severity/priority levels and statuses.
  • Automate notifications based on type, location, criticality and status changes.
  • Review workflows before deploying and revert historic versions.
  • Apply access levels to categories, types, fields, statuses and data.

Let the platform do the heavy lifting.

Trigger alerts, assign tasks, and escalate without manual effort.

  • Reduce human error with automated logic paths.
  • Improve response times with real-time triggers.
  • Trigger follow-up workflows based on form responses.
  • Automate notifications to staff, occupiers, or stakeholders based on a wide range of triggers.
  • Escalate incidents or events based on automated severity and priority assignment.
  • Automate incident stage progression, status changes and deadlines.
  • Schedule recurring tasks or activities.

Start fast, stay consistent.

Standardise across teams with pre-approved templates for detail screens, communications, tasks, document exports and more.

  • Embed your organisation’s formatting, policies, and language to ensure consistency.
  • Create on-screen display templates at a category level for incidents, audits, checks and inspections.
  • Setup communication templates and apply organisation-wide or customisation per location.
  • Configure page templates, sections, tabs and layout design to meet your requirements.
  • Create multi-page branded PDF export templates for differing sharing requirements.
  • Easily pull in specific data to your templates using a library of codex tags.
  • Ensure compliance with locked document template sections.
  • Setup data templates for importing, displaying or exporting data from the platform.

Mirror your business, right down to the details.

Model your business structure to reflect real-world operations - from global oversight to site-specific control.

  • Structure and manage organisations, brands, tenants, and partners with tailored permissions.
  • Define organisation structures: global, regional, site, or team.
  • Set up locations with unique workflows, templates, and access levels.
  • Segment each site into levels, departments, or zones for precise visibility.
  • Assign roles and restrictions from the top down or the bottom up.
  • Tailor configurations from organisation through to site-specific logic.
  • Support complex operational models – Reflect FM, security, H&S, and partner responsibilities.
  • Ensure data integrity and segmentation.

Zinc Systems

Is admin configuration holding you back?

Zinc Systems

Configure fast, adapt faster.

  • Rapid setup
    Launch new configuration in seconds with guided admin tools.
  • Adapt & evolve to emerging risks
    Deploy updates instantly – no downtime, no dev queue, just agility.
  • No-code configuration
    Make powerful changes without writing a single line of code.
  • Drag-and-drop interface
    Easily design screens with intuitive tools – no tech background required!
  • Protect sensitive information
    Control access from global to local site levels for maximum flexibility.

Zinc Systems
Incident Management

Total control, zero complexity.

  • Scale across your estate instantly
    Spin up new sites, tenants or departments with a few clicks.
  • Secure by design
    All admin actions are protected by role-based access & authentication.
  • Audit-ready admin logs
    Audit trails ensure transparency, governance, and accountability.
  • Enterprise-grade infrastructure
    24/7 system health checks, uptime tracking, and performance visibility.
  • New features, every 2 weeks
    Rolled out continuous improvements, new features, and enhancements.
Zinc Systems

Our impact in numbers

68% Faster platform configuration
Save time with no-code tools and instant updates across teams and locations.

75% Reduction in admin workload
Automated workflows and templates cut manual tasks and repeated configuration.

91% Increase in deployment speed
New locations and users can be launched in minutes - not days.

40% Fewer user access errors
Role-based controls and automated permissions reduce misconfiguration and security risks.

40% Reduction in form building
Pre-built templates and drag-and-drop builders eliminate back-and-forth with developers.

94% Platform uptime visibility
Live health monitoring and platform performance status tracking ensure IT stays one step ahead.

Zinc Systems

Case studies

22 Bishopsgate, London - Protected by Zinc
Media City, Salford UK
Paddington Square, London - Protected By Zinc
The City of London
Graff Diamonds
Next
Culver Studios, California
Virgin Money - protected by Zinc
Victoria Secrets - VS&Co

22 Bishopsgate is the tallest skyscraper in the City of London standing at 278 m (912 ft) tall with 62 storeys. It's game-changing workspace occupies a prominent site in the financial district.

As Britain's smartest building, Zinc's platform manages and controls all security, safety and risk events, as well as providing critical alerting to occupiers during fire evacuations.

Read more

With over 300 stores, B&Q is one of the largest multinational DIY and home improvement companies and have worked closely with Zinc over the last 10 years to evolve how to capture, analyse and report criminal incidents.

"Synapse allows our Crime Centre team to spend their time doing what they do best, engaging with stores, security and law enforcement to ensure we have the best possible chance of a successful prosecution.”

Read more

MediaCityUK is a 200-acre mixed-use property development on the banks of the Manchester Ship Canal and its principal tenants are media organisations such as ITV, BBC and also the Quayside MediaCityUK shopping centre.

Integrating Zinc into the MediaCity security team, is a significant step forward in safeguarding the vibrant hub where security is paramount in such dynamic environments.

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A super-connected building situated above Paddington Station and is the only station in London with direct access to all mainland stations. The smart mixed-use building is home to major global companies offices, 40 shops and restaurants.

The team use Zinc to report, manage and analyse all critical events and activities, ensuring the highest levels of safety and security.

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The City of London Corporation, officially the municipal governing body of the City of London is the historic centre of London and the location of much of the United Kingdom's financial sector.

Zinc has been rolled out across all property assets to report, investigate and analyse all critical events across the complex property portfolio.

Read more

Graff is a British multinational jeweller with global locations and home to the most fabulous diamonds and jewels in the world.

"We were looking for a global incident and intelligence platform to encompass all our requirements. Zinc allows us to analyse all global threats, which allows us to manage the risks and inform teams of all operational tasks & threats from one very easy to use platform."

Read more

Next plc is a multinational clothing, footwear and home products retailer with around 500 stores in UK & Eire and 206 franchised stores in 33 countries.

"Our vision… bringing all aspects of our operational company risk under one reporting and management model, applicable anywhere in our business from Store to Distribution Centre to Corporate Office. Having accurate and timely data, with sufficient context, allows myself and other Senior leadership to make sound judgements and risk-led decisions to protect our people, our consumers, and our profit."

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Amazon Studios is an American television and film producer and distributor that is a subsidiary of Amazon. It specialises in developing television series and distributing and producing films in more than 240 countries and territories worldwide.

Zinc was awarded a contract to delivery command, control and communication for all incidents at premier film studios.

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Virgin Money is a financial services company offering retail and business banking and part of the Virgin Group.

"What could have been a daunting and complex mobilisation, turned out to be seamless and enjoyable, we felt engaged every step of the way. SYNAPSE is a game-changing addition to our organisation; we continue to refine the system to our needs and the team have been open to our feedback in this regard. Been a smooth process all the way through." Physical & Personal Security Team

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Victoria's Secret is the world's go-to label for giving women everywhere one-of-a-kind lingerie, sleep, beauty and accessories.

"Implementation of any system is a challenge in any business and aligning all departments and actions was no easy task - but the team at Zinc were on hand literally day & night to ensure we achieved success."

Read more
Zinc Systems

Why Zinc?

Join our growing community of world-leading customers and unlock rapid ROI with Zinc's innovative platform. Easily adaptable to your unique challenges, Zinc empowers your organisation to accelerate success and drive measurable impact.

Why Zinc? Loved by users

Loved by users
Outstanding usability and flexibility, ensuring a positive experience every time.

Why Zinc? World-class support

One unified platform
Expand at your own pace with an industry-leading and award winning modular platform.

Why Zinc? Reliable & secure

Reliable & secure
Highly trusted for reliability and robust security - providing complete peace of mind.

Why Zinc? Agile & Innovative

World-class support
Delivering exceptional rapid support, assistance - ensuring customer satisfaction.

Why Zinc? Join our community

Agile & innovative
Consistently delivering cutting-edge solutions evolving market and customer needs.

  • Is your platform evolving as fast as your operations?

  • BOOK DEMO

Explore our modules.

Incident Management software

Navigate Crises, Maintain Continuity

Incident Management

Mass Notification system

Inform Quickly, Protect People

Mass
Notification

Case Management System

Secure Evidence, Connect The Dots

Case Management

Patrol Management system

Secure Operations, Ensure Compliance

Patrol
Management

Audits Checks Inspections

Get Compliance Right, Every time

Audits, Checks & Inspections

Task Management software

Get Things Done, The Right Way

Tasks &
Procedures

Daily Occurrence Book

Stay Agile, Ensure Resilience

Daily Occurrence Book

Keys & Asset Management

Smart tracking, protect assets

Key & Asset Management

Visitor Management

Smart, secure visitor experiences

Visitor Management

Postroom Management

Full traceability. track every parcel

Postroom Management

Threat Intelligence

Actionable Insight, Seamless Integration

Threat
Intelligence

Data Analysis Software

Smarter Insights, Stronger Outcomes

Data Analysis & Reporting

Artificial Intelligence

The future, intelligently engineered

Artificial Intelligence

Admin Console

Configure Fast, Adapt Instantly

Administration
Portal

Integrations & APIs

Connect Systems, Scale Smarter

Integrations

Resources: Frequently Asked Questions

Case management software is the tool. Investigation management is the discipline - the processes, evidence standards, and structured workflows that determine whether a case actually holds up when it matters. The two are closely related, but not the same thing, and understanding the distinction is important when evaluating platforms.

For a detailed breakdown of what good investigation management looks like across different contexts - from loss prevention and commercial real estate to insurance case files and critical event investigations - see our complete guide: From Incident to Evidence: A Practical Guide to Investigation Management.

Yes. Case Management pulls data from every module into one shared dashboard, so your incidents, notifications, and threat intelligence sit alongside your case data automatically. It's a single source of truth for your operation, not a live, two-way integration between separate systems.

Yes. We support data migration from other case management systems or spreadsheets as part of onboarding. Our team maps your existing data to Zinc's structure before go-live.

Most customers are up and running within weeks, not months. Configuration is tailored to your workflows, incident types, and approval chains from day one.

Yes. Access is controlled by team, region, or role, so only the right people see a case. External partners, such as police or insurers, can be given controlled access too.

Yes. Teams can collaborate on the same case, with controlled access for each contributor - FM, H&S, AP, LP, or HR.

Yes. Evidence, including photos and statements, can be captured directly from a mobile device on-site and attached to a case immediately.

An MG11 is the formal witness statement format used in the criminal justice system of England and Wales. It records what a witness saw, heard, or experienced, and can be used as evidence in court. Zinc includes a ready-to-use MG11 template on the platform.

A single record of known suspects and offenders helps your team spot repeat behaviour, link cases faster, and respond with the right context. It also keeps evidence organised and defensible, if a case reaches court.

Set clear criteria for what leads to a ban, and document every incident consistently before adding someone to the register. Restrict access to authorised staff, keep it compliant with data protection law, and give people a clear route to appeal.

Yes. Using our APIs, you can export case records to a third-party facial recognition system, or trigger a face-match alert inside Zinc to notify your security team.

You are In safe hands

  • ISO 27001 & Cyber Essentials
  • G-Cloud Government Framework Approved
  • Crown Commercial Service - CCS
  • Google Partner
  • AWS - Amazon Web Services Secure Hosting Infrastructure
  • SIA - Security Industry Authority
  • OWASP - The Open Worldwide Application Security Project
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