Command & Control

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A total solution for business security, incident and crisis management.

One complete picture driving informed decision making…

Embedded into a security operations centre, Synapse delivers Command, Control and Communication through one common operating platform. It optimises and simplifies all security operations within a control room, supporting the organisation to achieve top-line, security objectives.

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Scalable from a single location to enterprise protection


Manage all security and safety incidents, risks and operations in one platform

Gathering evidence and effective tracking of investigations through to closure

Set tasks and manage all safety and security compliance activities

Communication module for mass notification, alerts and reporting

Integrated intelligence feeds and other systems such as alarms

Risk assessments and checklists

Automate SOP's and EOP's to guide set procedures for teams

Integrated patrol management

Geospatial mapping, data analytics and risk profiling

Digital daily occurrence records

Manage key details of staff, contractors and external stakeholders

Map key metrics and trends using flexible widget dashboards and reporting suites

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Synapse improves operator response times by pulling in accurate data and intelligence from multiple channels, analysing and prioritising what’s important, while automating many of the key security processes.

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Connecting multiple locations through to a centralised control room

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Improved insight and situational awareness

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Reduce risk by acting faster and smarter to critical events

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Optimum allocation of security resource

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Automation of standard operating procedures

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Easily bring in external information and share critical information

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Effective communication and coordination of workforce

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Identify non-compliance and improve performance metrics.

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"What could have been a daunting and complex mobilisation, turned out to be seamless and enjoyable, we felt engaged every step of the way. Synapse is a game-changing addition to our organisation; we can already see the benefits it will deliver and what's exciting is the agile nature of the business to accommodate our ideas - who knows what's coming next."

Paul Munro - Physical & Personal Security

In May 2021 Zinc launched Synapse into Graff Diamonds to deliver ‘Command & Control’ of all incidents and intelligence across their global estate. The platform sits within each of their Security Operations Centres (UK, Hong Kong, Chicago) providing a ‘follow the sun’ approach to the management of critical events and security activities – including daily occurrence logs, alarm incident reporting, critical event reporting, intelligence dissemination and vehicle tracking.

Graff Diamonds -

"This new comms platform was a key part of our original strategy when founding the Council and I am delighted to see this vision now become a reality. The platform will allow us to share intelligence extremely quickly and allow the police to call on our support. This will help us work even closer in support of the City of London Police allowing our security officers to be even more effective in their role to help provide a safe and secure environment."

Mr David Ward - Founding member of the City Security Council and outgoing Chairman

"This unique and innovative initiative is one that I have always been supportive of since its inception, so it is excellent news to see the next stage unfold. It is vital in this day and age that we further develop our already excellent private/public partnership collaborations, and the CSC platform will bring many additional ‘real time’ benefits to further enhance the safety of all who visit, live and work in the City of London. With many thousands of additional security personnel to call upon in support of our officers this is going to be a real game changer in how we can respond to an incident."

Mr Ian Dyson - Commissioner of the City of London Police
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