Incident 
Tasks & 
Daily Occurrence 
Threat 
Mass 
Patrol 
Key & Asset 
Data Analysis Health & Safety 
Audits, Checks 
Visitor 
Artificial 
Case 
Administration 
Postroom Management 
IntegrationsLike many tech titans, we also began our journey as a startup in humble garage - today, we are proud to protect some of the world’s leading organisations.
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Verify Incident Management Capture what matters, the moment it happens.
Whatever the incident – Zinc gives your team the speed, structure, and visibility to manage any incident, on any site, at any scale.
Act faster
Log and escalate incidents in seconds, from any device, anywhere.
Full visibility
Centralised oversight of every site, in real time, on one platform.
Always ready
Build resilience with proactive tools that keep your team prepared.
Minimise impact
Reduce disruption with faster response, resolution & recovery.
Zinc captures any incident, anywhere - from a mobile on the shop floor to a desktop in the control room. No incident goes unlogged. No detail gets lost.
No two operations are the same. Zinc adapts to your workflows, your terminology, and your reporting standards - not the other way around.
Zinc removes the manual steps that slow response down - triggering the right actions automatically the moment an incident is logged.
Zinc gives your team a structured framework to investigate incidents properly, manage evidence, and reach a clear resolution every time.
Zinc transforms your incident records into operational intelligence - surfacing trends, identifying risks, and giving leadership the visibility to act.
Your team doesn’t sit at a desk. Zinc doesn’t either.
60% Faster incident response times
Real-time alerts and mobile reporting mean your teams act immediately.
70% Increase in efficiency
Automated workflows eliminate confusion and keep everyone aligned.
55%Boost in operational uptime
Faster resolution reduces downtime and keeps your business running.
60% Increase in closure rates
Centralised data and collaboration drive faster case resolution.
£120K Saved annually per site
Preventing repeat incidents and avoiding fines produces tangible bottom-line savings.
30% Fewer repeat incidents
Structured investigations and automated SOPs address root causes faster.
22 Bishopsgate is the tallest skyscraper in the City of London standing at 278 m (912 ft) tall with 62 storeys. It's game-changing workspace occupies a prominent site in the financial district.
As Britain's smartest building, Zinc's platform manages and controls all security, safety and risk events, as well as providing critical alerting to occupiers during fire evacuations.
MediaCityUK is a 200-acre mixed-use property development on the banks of the Manchester Ship Canal and its principal tenants are media organisations such as ITV, BBC and also the Quayside MediaCityUK shopping centre.
Integrating Zinc into the MediaCity security team, is a significant step forward in safeguarding the vibrant hub where security is paramount in such dynamic environments.
The Guildhall is the only surviving secular medieval building dates from 1411 and is the centre of government in the City of London and continues to play host to royal, national and international occasions.
Zinc provides a total incident management solution including an integrated patrol management platform for security personnel.
Spanning 14 acres, The Culver Studios is a world-class studio campus that is anchored by Amazon Studios as a hub for creating and producing award-winning movies and shows - as it has for more than a 100 years.
Zinc operates across the campus as a command, control and communication platform to improve the management of all events and alarms leveraging AI technology to filter out false positives leaving only true incidents.
With over 300 stores, B&Q is one of the largest multinational DIY and home improvement companies and have worked closely with Zinc over the last 10 years to evolve how to capture, analyse and report criminal incidents.
"Synapse allows our Crime Centre team to spend their time doing what they do best, engaging with stores, security and law enforcement to ensure we have the best possible chance of a successful prosecution.”
Mansion House is the official residence of the Lord Mayor of London. It is a Grade I listed building and used for some of the most formal official government functions located across from the Bank of England and the Royal Exchange.
Zinc enhances safety/security operations and during critical incidents supports protecting high-value assets that require special attention.
A super-connected building situated above Paddington Station and is the only station in London with direct access to all mainland stations. The smart mixed-use building is home to major global companies offices, 40 shops and restaurants.
The team use Zinc to report, manage and analyse all critical events and activities, ensuring the highest levels of safety and security.
The City of London Corporation, officially the municipal governing body of the City of London is the historic centre of London and the location of much of the United Kingdom's financial sector.
Zinc has been rolled out across all property assets to report, investigate and analyse all critical events across the complex property portfolio.
Graff is a British multinational jeweller with global locations and home to the most fabulous diamonds and jewels in the world.
"We were looking for a global incident and intelligence platform to encompass all our requirements. Zinc allows us to analyse all global threats, which allows us to manage the risks and inform teams of all operational tasks & threats from one very easy to use platform."
Next plc is a multinational clothing, footwear and home products retailer with around 500 stores in UK & Eire and 206 franchised stores in 33 countries.
"Our vision… bringing all aspects of our operational company risk under one reporting and management model, applicable anywhere in our business from Store to Distribution Centre to Corporate Office. Having accurate and timely data, with sufficient context, allows myself and other Senior leadership to make sound judgements and risk-led decisions to protect our people, our consumers, and our profit."
Amazon Studios is an American television and film producer and distributor that is a subsidiary of Amazon. It specialises in developing television series and distributing and producing films in more than 240 countries and territories worldwide.
Zinc was awarded a contract to delivery command, control and communication for all incidents at premier film studios.
Virgin Money is a financial services company offering retail and business banking and part of the Virgin Group.
"What could have been a daunting and complex mobilisation, turned out to be seamless and enjoyable, we felt engaged every step of the way. SYNAPSE is a game-changing addition to our organisation; we continue to refine the system to our needs and the team have been open to our feedback in this regard. Been a smooth process all the way through." Physical & Personal Security Team
NatWest Group is a British banking and insurance company. The group operates a wide variety of banking brands offering personal and business banking, private banking, investment banking, insurance and corporate finance.
Synapse has been rolled out across all property assets to conduct security and safety patrols and the reporting of critical events across the complex property portfolio.
The Barbican Centre is a performing arts centre in the Barbican Estate of the City of London, and the largest of its kind in Europe. The centre hosts music concerts, theatre performances, film screenings and art exhibitions.
Zinc sits centrally managing security and safety operations ensuring a compliance and proactive approach to critical events.
Victoria's Secret is the world's go-to label for giving women everywhere one-of-a-kind lingerie, sleep, beauty and accessories.
"Implementation of any system is a challenge in any business and aligning all departments and actions was no easy task - but the team at Zinc were on hand literally day & night to ensure we achieved success."
World-leading organisations trust Zinc to protect their people, assets, and operations. Here's why.
Loved by users
Intuitive for frontline staff. Powerful enough for enterprise teams.
Agile & Innovative
Built to evolve. New features ship fast. Your feedback shapes the roadmap.
Reliable & secure
ISO 27001 certified. AWS hosted. Built to meet the highest security standards.
World-class support
Exceptional support & assistance - from onboarding to ongoing support.
One unified platform
Incident and case management, patrols, DOB, and more - all connected.
A complete guide to security log best practices, shift logging, and what a modern occurrence book should do for your team. In this guide: What the occurrence book is – and what it isn’t Every security team has one. The daily occurrence book, sometimes called an ops log, duty log, or shift log, is the […]
A practical guide for Security, FM, and Property leaders choosing emergency communication technology for their buildings and portfolios. In this guide: Why building communication has changed Ten years ago, emergency communication in buildings meant a Tannoy and a phone tree. It was slow, manual, and relied on individuals remembering what to do under pressure. That […]
Introduction: The cost of getting it wrong Here is a fact worth sitting with: most security and facilities teams are not failing because their people are bad at their jobs. They are failing because the systems around those people were never designed for the environments they now operate in. Fragmented tools. Manual processes. Disconnected data. […]
Why Martyn’s Law Sits Within a Wider Duty of Care Those working in higher education understand, perhaps better than most, how complex it is to keep a campus community safe. Universities are not buildings, they are living, breathing environments where thousands of people study, work, live and socialise, often around the clock. The responsibility that […]
In this article: Martyn’s Law will introduce a new baseline for protective security and public safety across the UK. For Security and Operations leaders responsible for publicly accessible environments, the challenge isn’t awareness – it’s delivery at scale, with consistent standards, clear accountability, and defensible evidence. This isn’t a document exercise. It’s an operational maturity […]
Executive summary Martyn’s Law introduces a new baseline for public protection across the UK, placing clear and ongoing obligations on organisations responsible for publicly accessible spaces. For the Commercial Real Estate (CRE) sector, this represents a structural change in how security risk, preparedness and governance must be managed and evidenced. Zinc provides a proven, operational […]
Introduction Most organisations already have some form of incident logging. But logging isn’t the same as managing. And most systems weren’t built for the complexity security and facilities teams face today. The incident management system features your platform includes — or lacks — will determine whether your teams respond with precision or scramble to catch […]
This article at a glance: Martyn’s Law, officially the Terrorism (Protection of Premises) Act 2025, introduces new legal duties for UK venues and businesses to assess and mitigate terrorism risks. Over the next two years, operators of publicly accessible sites must prepare to meet proportionate security and preparedness standards, from training and procedures to written […]
At the end of 2024, Parliament’s Justice and Home Affairs Committee wrote an open letter to Dame Diana Johnson MP, Minister of State for Policing, Fire and Crime Prevention after its inquiry into shop theft revealed seventeen million annual incidents with few leading to an arrest, and all at a cost to the retail sector […]
Resilience in the built environment is no longer a nice-to-have – it’s a necessity. From high-rise commercial towers to smart campuses, today’s buildings are complex, interconnected systems that must operate seamlessly to support safety, security, and business continuity. Yet even the most advanced environments are vulnerable to disruption. A sudden power failure, a fire system […]
We sat down with Jonathan Moore, Director of Operations at Unitrust to talk to him about the roll our of Zinc Connect model across 30+ of his locations. In this interview, Jon shares first-hand insights into the rising demand for higher standards in security management, the challenges facing providers, and how Zinc’s latest product, ‘Connect’, […]
In shared commercial buildings, tenant safety is a top priority. These spaces often house multiple businesses, each with unique operational needs and responsibilities. Ensuring safety and business continuity requires a cohesive approach that addresses potential risks and critical incidents. An Incident Management (IM) & Resilience platform is an invaluable tool in achieving this goal, fostering […]
It means replacing paper logs, radio calls, and spreadsheets with a connected digital platform. Instead of chasing information across systems, your team logs incidents in real time, triggers automated alerts, and tracks everything to resolution in one place. The result is faster response, better data, and a complete audit trail - without the administrative overhead that manual processes create.
Find out more in the Complete Guide to Incident Management for Security and Facility Teams.
It's the practice of managing every type of incident - security, health and safety, facilities, operational - through a single platform rather than separate tools. Unified incident management means your teams share the same data, follow the same processes, and see the same picture. It eliminates the silos that slow response down and make it hard to spot patterns across your operation.
It gives your security team a structured way to log, escalate, and investigate every event — from a suspicious sighting to a full security breach. Zinc integrates with CCTV, access control, and alarm systems, so incidents can be raised automatically or manually, with all relevant evidence attached. Every response is tracked, every decision is logged, and the data builds over time to help you identify trends and prevent recurrence.
Zinc covers more than 100 pre-configured incident types across security and crime, health and safety, facilities and property, alarms and sensors, and emergency response. Every category can be customised - or you can build your own - to match the language and structure your operation already uses.
Yes. The Zinc mobile app supports offline reporting - your team can log incidents in full even without a signal. Everything syncs automatically the moment connectivity is restored, so no data is lost and no report gets duplicated.
Incident management sits at the centre of the Zinc platform. Every incident record connects directly to the Daily Occurrence Book, Case Management, Mass Notification, Patrol Management, and more. That means a single incident can trigger an alert, generate a task, escalate into an investigation, and feed into your dashboards - without anyone having to re-enter data across systems.
To explore the full Zinc platform, click here.
Yes - Zinc is built for complexity at scale. You can run one consistent platform across dozens of sites, with site-specific configuration where you need it. Portfolio-level dashboards give leadership visibility across all locations, while each site team sees only what's relevant to them.
Every action taken in Zinc is logged automatically - who reported it, who responded, what was done, and when. That creates a tamper-proof audit trail that supports internal governance, regulatory audits, insurance claims, and legal review. Zinc also helps teams enforce SOPs and EOPs, ensuring every incident is handled consistently and in line with policy.
Incident management covers the initial reporting, escalation, and response to an event. Case management takes over when an incident requires deeper investigation - gathering evidence, logging involved parties, managing a structured workflow, and producing a formal resolution report. In Zinc, the two are directly linked: any incident can be escalated into a case with a single click, without losing any of the original record.
To find out more about Case Management, click here.
Most teams are up and running within weeks, not months. Zinc is cloud-hosted and configurable without development resource - your account team handles setup, configuration, and training as part of onboarding. The platform is designed to be intuitive from day one, so adoption tends to happen fast.
Yes. Zinc helps organisations build and evidence the operational preparedness that Martyn's Law requires - structured incident response procedures, documented drills and evacuations, auditable logs of security events, and clear escalation paths for high-threat scenarios. If you're working towards compliance, our team can walk you through how Zinc maps to the standard.
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