It means replacing paper logs, radio calls, and spreadsheets with a connected digital platform. Instead of chasing information across systems, your team logs incidents in real time, triggers automated alerts, and tracks everything to resolution in one place. The result is faster response, better data, and a complete audit trail - without the administrative overhead that manual processes create.

Find out more in the Complete Guide to Incident Management for Security and Facility Teams. 

It's the practice of managing every type of incident - security, health and safety, facilities, operational - through a single platform rather than separate tools. Unified incident management means your teams share the same data, follow the same processes, and see the same picture. It eliminates the silos that slow response down and make it hard to spot patterns across your operation.

It gives your security team a structured way to log, escalate, and investigate every event — from a suspicious sighting to a full security breach. Zinc integrates with CCTV, access control, and alarm systems, so incidents can be raised automatically or manually, with all relevant evidence attached. Every response is tracked, every decision is logged, and the data builds over time to help you identify trends and prevent recurrence.

Zinc covers more than 100 pre-configured incident types across security and crime, health and safety, facilities and property, alarms and sensors, and emergency response. Every category can be customised - or you can build your own - to match the language and structure your operation already uses.

Yes. The Zinc mobile app supports offline reporting - your team can log incidents in full even without a signal. Everything syncs automatically the moment connectivity is restored, so no data is lost and no report gets duplicated.

Incident management sits at the centre of the Zinc platform. Every incident record connects directly to the Daily Occurrence Book, Case Management, Mass Notification, Patrol Management, and more. That means a single incident can trigger an alert, generate a task, escalate into an investigation, and feed into your dashboards - without anyone having to re-enter data across systems.

To explore the full Zinc platform, click here.

Yes - Zinc is built for complexity at scale. You can run one consistent platform across dozens of sites, with site-specific configuration where you need it. Portfolio-level dashboards give leadership visibility across all locations, while each site team sees only what's relevant to them.

Every action taken in Zinc is logged automatically - who reported it, who responded, what was done, and when. That creates a tamper-proof audit trail that supports internal governance, regulatory audits, insurance claims, and legal review. Zinc also helps teams enforce SOPs and EOPs, ensuring every incident is handled consistently and in line with policy.

Incident management covers the initial reporting, escalation, and response to an event. Case management takes over when an incident requires deeper investigation - gathering evidence, logging involved parties, managing a structured workflow, and producing a formal resolution report. In Zinc, the two are directly linked: any incident can be escalated into a case with a single click, without losing any of the original record.

To find out more about Case Management, click here.

Most teams are up and running within weeks, not months. Zinc is cloud-hosted and configurable without development resource - your account team handles setup, configuration, and training as part of onboarding. The platform is designed to be intuitive from day one, so adoption tends to happen fast.

Yes. Zinc helps organisations build and evidence the operational preparedness that Martyn's Law requires - structured incident response procedures, documented drills and evacuations, auditable logs of security events, and clear escalation paths for high-threat scenarios. If you're working towards compliance, our team can walk you through how Zinc maps to the standard.