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Protecting people, consumers and profits across retail stores and supply chain. Demands effective incident and case management.
The retail industry has long been the cornerstone of our economies; however, it faces a set of unprecedented challenges. The rise of violence towards staff, growing complexity of data insight, and a surge in various forms of crime, threaten the safety of staff and customers, but also put substantial financial strain on businesses.
Synapse helps LP and risk leaders to make informed decisions at speed, to avoid unnecessary costly delays. With its user-friendly interface the platform has been designed to enable to capture and consolidation of quality risk data, resolve incidents and cases quickly, streamline communication and apply assurance activities to improve resilience.
PROTECTING PEOPLE, ASSETS & BRAND Is your retail estate prepared to operate as a high risk environment?
The digitalisation and unification of critical event management is mission critical, driving compliance and efficiency in the prevention, detection, response and recovery of an incident.
SUCCESS STORIES Creating a safe and secure environment
Hammering Home the Importance of Security. With over 300 stores, B&Q is one of the largest multinational DIY and home improvement companies and have worked closely with Zinc over the last 10 years to evolve how to capture, analyse and report criminal incidents.
"Synapse allows our Crime Centre team to spend their time doing what they do best, engaging with stores, security and law enforcement to ensure we have the best possible chance of a successful prosecution.”
B&Q - Simon Moss - B&Q National Security Manager
Trendsetting in Safety and Style. Next plc is a multinational clothing, footwear and home products retailer with around 500 stores in UK & Eire and 206 franchised stores in 33 countries.
"Our vision… bringing all aspects of our operational company risk under one reporting and management model, applicable anywhere in our business from Store to Distribution Centre to Corporate Office. Having accurate and timely data, with sufficient context, allows myself and other Senior leadership to make sound judgements and risk-led decisions to protect our people, our consumers, and our profit."
NEXT - Steve Teatum, Head of Group Loss Prevention
Flawless Diamonds, Flawless Security. Graff is a British multinational jeweller with global locations and home to the most fabulous diamonds and jewels in the world.
"We were looking for a global incident and intelligence platform to encompass all our requirements. Synapse allows us to analyse all global threats, which allows us to manage the risks and inform teams of all operational tasks & threats from one very easy to use platform."
Graff Diamonds - Michael Wright – Global Operations
Glamorous Safety & Security Victoria's Secret is the world's go-to label for giving women everywhere one-of-a-kind lingerie, sleep, beauty and accessories. Next has agreed a joint venture deal with L Brands for the Victoria's Secret UK business.
"Implementation of any system is a challenge in any business and aligning all departments and actions was no easy task - but the team at Zinc were on hand literally day & night to ensure we achieved success."
Victoria's Secret (NEXT) - Laura Turner - Regional Loss Prevention Manager
Banking on Your Safety and Security. Virgin Money is a financial services company offering retail and business banking and part of the Virgin Group.
"What could have been a daunting and complex mobilisation, turned out to be seamless and enjoyable, we felt engaged every step of the way. SYNAPSE is a game-changing addition to our organisation; we continue to refine the system to our needs and the team have been open to our feedback in this regard. Been a smooth process all the way through." Physical & Personal Security Team
Virgin Money - UK
Securing Retail Together: Intelligence in Unity. ZINC provides the central intelligence platform for the National Business Crime Solution (NBCS) enabling them to capture incidents, analyse trends, manage investigations and communicate across its membership groups.
The NBCS is a non-for-profit organisation that supports multiple businesses including Retail, Transport & Distribution, Online Retail ad Local Partnerships to help identify and mitigate risk to their business, colleagues and customers
National Business Crime Solution - General Manager
Winning in Safety, Every Season. JD Sports is the leading trainer & sports fashion retailer in the UK and through a collaborative effort, Zinc and JD Sports have developed a customised incident and case management system for our global estate.
Focused on staff safety, profit protection and auditing, all JD’s needs have been pulled in to one complete platform. With an eye on the future and ability to bring my vision to live, Zinc was the natural partner for us.
JD Group - Tim Edwards, Group Profit Protection Director
Together for Safer Stores In collaboration with the NBCS, a unique feature within the SYNAPSE platform is ‘ONE TOUCH’ reporting that enables retailers to report business crime/incidents directly into the police via an integration with Niche RMS.
“This new retail crime reporting system is a welcome and bold move by Sussex Police. It is also an example of how effective partnership working can lead to proactive solutions for businesses with robust action taken against offenders. It will no doubt result in an increase in crime reports locally and I do not shy away from this. We need to paint a clearer picture of business crime and, once we have the evidence, it then cannot be ignored. It’s never the value of the goods being stolen that should be the only reason to respond. The impact upon our business community and our frontline shopworkers must be understood and acted on more effectively, especially as offenders are almost certainly committing offences elsewhere. In Sussex we are determined to show offenders that they will be held to account for their actions and to demonstrate to the public that we take these crimes seriously.”
IMPACTS OF SECURITY INCIDENTS Our customers partner with us, as they demand the highest levels of control, to avoid being an industry statistic.
80%
Of retail estates are target by Organised Crime Groups
20%
Reduction in safety events with an effective platform
75%
Of reported loss is driven by 15% of offenders
70%
Increase in productivity when using automation
CORE FEATURE LIBRARY A platform built with our users in mind
Zinc Synapse empowers teams to proactively manage risks, respond swiftly to critical events, and ensure the well-being of consumers, staff and the protection of assets.
Organisation Structure Easily configure your brands, regions, sites, site areas, teams, users & access levels/restrictions.
Central Repository Central storage of all your critical data, media and documents - creating a single source of truth with rapid access.
Critical Events/Incidents Customised data capture for any type of event/incident, big or small - covering security, safety & operations.
Mass Notification Communicate alerts and notifications via in-app alerts, SMS and email - either manually or automatically.
Known Offenders Securely store and manage a library of known offenders with smart filtering, linking and search capability.
CRITICAL EVENT MANAGEMENT A library of best practices Report, investigate, analyse.
Incidents can range from crime, violence, health & safety to major emergencies such as fires, severe weather, terrorist threats, bomb threats and significant impacts from organised crime groups, or very location-specific threats including steaming.
Effective management and preparedness are essential to ensure the safety of people and minimise disruption. Zinc Synapse allows you to manage all types of events - big and small - have a look at some of the example categories below:
TAKE CONTROL Unified data is your key to strategic success
A unified data source provides a 'single pane of glass' and enables the prioritisation of all safety and security events. This ensures proactive risk management and mitigation, reducing the likelihood of emergencies and their potential impact. Neglecting safety and security data provides increased vulnerabilities, and, in worst cases, catastrophic consequences.
WE'RE READY, ARE YOU? Safety & security should never be an afterthought. Synapse gives you back the 'gift of time and control'.
The digitalisation and unification of critical event management is mission critical, driving compliance and efficiency in the prevention, detection, response and recovery of an incident.
SYNAPSE provides a comprehensive approach to improving security and safety by enhancing an organisations ability to manage critical events and incidents that may pose a threat to people, assets, operations, or reputation.
Unlocking the potential Connected teams, guided action and effective communication.
For retailers, management and staff of high risk environments, knowing that there is a robust critical event management platform in place can provide peace of mind and instills confidence in your organisation's ability to respond effectively to emergencies.
Enhanced Safety & Security
A pivotal role in enhancing safety, security, and operational efficiency, taking appropriate actions to protect retailers and supply-chain.
Faster Response Times
By centralising critical events, response teams can pinpoint the location of an incident and take immediate action based on the playbook of controls.
Streamlined Communication
Allowing management to rapidly disseminate critical information to staff, LP teams, security, and first responders through various channels.
Regulatory Compliance
Provide documentation and reporting capabilities to demonstrate compliance with these standards, reducing liability and potential fines.
Business Continuity
Help protect the location & assets by enabling proactive risk management, rapid incident response, and disaster recovery planning.
Resource Optimisation
Make informed decisions about security postures, control, and resource deployment, ensuring efficient use of personnel and equipment.
Data Insights & Analytics
It allows location and event managers to identify trends, assess vulnerabilities, and make informed decisions to enhance long-term security and safety.
Resolve Cases Rapidly
Investigate and collaborate effectively to respond to offender and OCG activity streamlining the process for civil recovery or prosecution.
PRICING Act now to protect your organisation.
Discover that the price of our software is surprisingly affordable.
Real estate portfolios
Iconic & tall buildings
Retail stores
Supply chain
Security & FM Providers
Studios & entertainment 
Higher education
Financial services 
Events, venues & sports
Emergency responders
Critical infrastructure
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