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Retail stores & supply chain

Smarter Risk Management for Retail and Supply Chain

Keep people safe, protect profits, and stay ahead of threats across stores and logistics. Retail faces growing challenges—staff abuse, rising crime, and complex risk data. These issues don’t just impact safety—they hit the bottom line.

Zinc’s retail incident management platform gives Loss Prevention and Risk teams the tools to act fast. Capture quality data, manage incidents and cases with ease, and drive better decisions. From in-store events to supply chain risks, everything’s connected—so your teams stay in control.

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Your challenges, solved

Retail - Risks & Challenges
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SUCCESS STORIES
Creating a safe and secure environment

B&Q Retail Store
Next
Graff Diamonds
Victoria Secrets - VS&Co
Virgin Money
Shopping & Retail
JD Sports - protected by Zinc

Hammering Home the Importance of Security.
With over 300 stores, B&Q is one of the largest multinational DIY and home improvement companies and have worked closely with Zinc over the last 10 years to evolve how to capture, analyse and report criminal incidents.

"Zinc's retail incident management system allows our Crime Centre team to spend their time doing what they do best, engaging with stores, security and law enforcement to ensure we have the best possible chance of a successful prosecution.”

B&Q
- Simon Moss - B&Q National Security Manager

Trendsetting in Safety and Style.
"Our vision… bringing all aspects of our operational company risk under one reporting and management model, applicable anywhere in our business from Store to Distribution Centre to Corporate Office. With Zinc's retail incident management system, we have accurate and timely data, with sufficient context, allows myself and other Senior leadership to make sound judgements and risk-led decisions to protect our people, our consumers, and our profit."

NEXT
- Steve Teatum, Head of Group Loss Prevention

Flawless Diamonds, Flawless Security.
"We were looking for a global incident and intelligence platform to encompass all our requirements. Zinc's retail incident management allows us to analyse all global threats, which allows us to manage the risks and inform teams of all operational tasks & threats from one very easy to use platform."

Graff Diamonds
- Michael Wright – Global Operations

Glamorous Safety & Security
Next has agreed a joint venture deal with L Brands for the Victoria's Secret UK business.

"Implementation of any system is a challenge in any business and aligning all departments and actions was no easy task - but the team at Zinc were on hand literally day & night to ensure we achieved success."

Victoria's Secret (NEXT)
- Laura Turner - Regional Loss Prevention Manager

Banking on Your Safety and Security.
"What could have been a daunting and complex mobilisation, turned out to be seamless and enjoyable, we felt engaged every step of the way. Zinc's retail incident management system is a game-changing addition to our organisation; we continue to refine the system to our needs and the team have been open to our feedback in this regard. Been a smooth process all the way through." Physical & Personal Security Team

Virgin Money
- UK

Securing Retail Together: Intelligence in Unity.
ZINC provides the central intelligence platform for the National Business Crime Solution (NBCS) enabling them to capture incidents, analyse trends, manage investigations and communicate across its membership groups.

The NBCS is a non-for-profit organisation that supports multiple businesses including Retail, Transport & Distribution, Online Retail ad Local Partnerships to help identify and mitigate risk to their business, colleagues and customers

National Business Crime Solution
- General Manager

Winning in Safety, Every Season.
Zinc and JD Sports have developed a customised incident and case management system for their global estate.

Focused on staff safety, profit protection and auditing, all JD’s needs have been pulled in to one complete platform. With an eye on the future and ability to bring my vision to live, Zinc was the natural partner for us.

JD Group
- Group Profit Protection Director
Graff Diamonds
Kingfisher Group
NEXT
B&Q
Virgin Money
Victoria Secrets - VS&Co
NBCS - National Business Crime Solution
JD Group
Screwfix
Matalan
Zinc Systems

CORE FEATURE LIBRARY

Zinc's retail incident management platform empowers teams to proactively manage risks, respond swiftly to critical events, and ensure the well-being of consumers, staff and the protection of assets.

77%

Compliance score
Improved Police reporting compliance

90%

Improved incident reporting
Better evidence collection for case management

99%

Employee adoption
Store engagement for reporting incidents

60%

Faster incident response times
Real-time alerts, automation & mobile-first reporting

Zinc Systems

Report. Investigate. Analyse. Respond.

From shoplifting and violence to fires, severe weather, and organised crime—retail incidents come in all shapes and sizes. That includes localised threats like steaming or specific location risks. Zinc helps you manage them all. Stay prepared, minimise disruption, and keep people safe. Explore some of the key incident types below:

Critical Event - Accident & Emergencies
Critical Event - Building Operations & Issues / Failures
Critical Event - Burglary
Critical Event - Case Management
Critical Event - Civil Unrest
Critical Event - Crime & Security -Incidents
Critical Event - Criminal Damage / Vandalism
Critical Event - Critical Alerts & Briefings
Critical Event - Fire & Evacuations
Critical Event - Flooding Water Leaks
Critical Event - Fraud
Critical Event - Inspections, Audits & Assessments
Critical Event - Guard Tour Patrol Activities
Critical Event - Health, Safety & Environmental Incidents
Critical Event - Robbery
Critical Event - Near Miss / Dangerous Occurrence
Critical Event - Security System Failure
Critical Event - System Alarm Incidents
Critical Event - Suspicious Activity
Critical Event - Severe Weather Natural Events
Critical Event - Transport Issues / Incidents
Critical Event - Theft
Critical Event - Unauthorised Access
Critical Event - Unacceptable Behaviour
Critical Event - Traveller Encampment
Critical Event - Violence
Build Your Own
Zinc Systems
Mobile App

One View. Smarter Decisions. Safer Outcomes.

Unified data gives you complete visibility across safety and security events—so you can prioritise what matters, act faster, and reduce risk.

When data is fragmented, threats slip through. Zinc brings everything together, helping you prevent issues before they escalate.

Zinc Systems - Command, Control, Communicate
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A MODULAR PLATFORM TO GROW WITH YOUR NEEDS
An overview of our platform's capabilities

Incident & Crime Reporting

Interactive mobile app or web platform to rapidly report incidents

  • Incident reporting
  • Evidence & investigations
  • Upload of evidence
  • Live connectivity
  • View more

Investigations & Case Management

Incident management & investigations tool empowering control, cost reduction, and faster crisis recovery.

  • Manage incidents end-to-end
  • Conduct investigations to join the dots
  • Automate processes and procedures
  • Analyse incidents & identify trends
  • View more

Mass Notification & Emergency Communications

User-friendly tool enabling quick communication, connectivity, and safety in critical situations.

  • Automate notifications
  • Rapidly initiate pre-defined critical alerts
  • Send security briefings
  • Alert via SMS, Email, WhatsApp & In-App
  • View more

Health & Safety Management

Enhance safety and streamline compliance with a user-friendly health and safety platform.

  • Identify hazards early – report and investigate
  • Capture involved parties & injuries at source
  • Easily assign and track actions
  • Complete visibility of all H&S activities
  • View more

Patrol Management

Achieve efficiency and control at your fingertips with our patrol management tool.

  • Patrol planning
  • Patrol verification & actions
  • Patrol data & tolerances
  • Patrol status notifications
  • View more

Threat Intelligence

Leverage an integrated verified threat intelligence feed to identify risks around you & disseminate alerts.

  • 24/7 integrated verified threat intelligence alerts
  • Live mapping for situational awareness
  • Receive and share intelligence alerts
  • Integrate 3rd party systems with ease
  • View more

Retail Safety. Loss Prevention. Total Control.

Zinc gives you back time, so your teams can act fast and stay ahead. From theft and staff safety to supply chain risks, manage every incident in one place.

Unify your approach to prevention, response, and recovery. Strengthen compliance, streamline reporting, and protect your people, profits, and brand—without the complexity.

 

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Situational Awareness
Command & Control
Verify
Analyst
Offenders, Victims & Witnesses
Mobile App
Verify
Zinc Systems

Unlocking the potential

Connected teams, guided action and effective communication.

Zinc - Corporate

Enhanced Safety & Security

Safety, security, and operational efficiency, taking appropriate actions to protect people and assets.

Zinc - Corporate

Resolve Cases Rapidly

Investigate and collaborate effectively to respond to offender and OCG activity streamlining the process for civil recovery or prosecution.

Control Room

Faster Response Times

Response teams can pinpoint the location of an incident and take immediate action based on the playbook of controls.

Zinc - Corporate

Resource Optimisation

Make informed decisions about security postures, control, and resource deployment, ensuring efficient use of resources.

Zinc Systems
  • Act now to protect your staff & prevent loss

    Get in touch to understand how Zinc's retail incident management system can help


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Zinc Systems

Uncompromising data protection.

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