Like many tech titans, we also began our journey as a startup in humble garage - today, we are proud to protect some of the world’s leading organisations.
We prioritie the needs of our customers with exceptional service and keeping them at the center of our focus. Gain access to our platforms and use the guides to accelerate user engagement.
Smarter Risk Management for Retail and Supply Chain
Keep people safe, protect profits, and stay ahead of threats across stores and logistics. Retail faces growing challenges—staff abuse, rising crime, and complex risk data. These issues don’t just impact safety—they hit the bottom line.
Zinc’s retail incident management platform gives Loss Prevention and Risk teams the tools to act fast. Capture quality data, manage incidents and cases with ease, and drive better decisions. From in-store events to supply chain risks, everything’s connected—so your teams stay in control.
SUCCESS STORIES Creating a safe and secure environment
Hammering Home the Importance of Security. With over 300 stores, B&Q is one of the largest multinational DIY and home improvement companies and have worked closely with Zinc over the last 10 years to evolve how to capture, analyse and report criminal incidents.
"Zinc's retail incident management system allows our Crime Centre team to spend their time doing what they do best, engaging with stores, security and law enforcement to ensure we have the best possible chance of a successful prosecution.”
B&Q - Simon Moss - B&Q National Security Manager
Trendsetting in Safety and Style. "Our vision… bringing all aspects of our operational company risk under one reporting and management model, applicable anywhere in our business from Store to Distribution Centre to Corporate Office. With Zinc's retail incident management system, we have accurate and timely data, with sufficient context, allows myself and other Senior leadership to make sound judgements and risk-led decisions to protect our people, our consumers, and our profit."
NEXT - Steve Teatum, Head of Group Loss Prevention
Flawless Diamonds, Flawless Security. "We were looking for a global incident and intelligence platform to encompass all our requirements. Zinc's retail incident management allows us to analyse all global threats, which allows us to manage the risks and inform teams of all operational tasks & threats from one very easy to use platform."
Graff Diamonds - Michael Wright – Global Operations
Glamorous Safety & Security Next has agreed a joint venture deal with L Brands for the Victoria's Secret UK business.
"Implementation of any system is a challenge in any business and aligning all departments and actions was no easy task - but the team at Zinc were on hand literally day & night to ensure we achieved success."
Victoria's Secret (NEXT) - Laura Turner - Regional Loss Prevention Manager
Banking on Your Safety and Security. "What could have been a daunting and complex mobilisation, turned out to be seamless and enjoyable, we felt engaged every step of the way. Zinc's retail incident management system is a game-changing addition to our organisation; we continue to refine the system to our needs and the team have been open to our feedback in this regard. Been a smooth process all the way through." Physical & Personal Security Team
Virgin Money - UK
Securing Retail Together: Intelligence in Unity. ZINC provides the central intelligence platform for the National Business Crime Solution (NBCS) enabling them to capture incidents, analyse trends, manage investigations and communicate across its membership groups.
The NBCS is a non-for-profit organisation that supports multiple businesses including Retail, Transport & Distribution, Online Retail ad Local Partnerships to help identify and mitigate risk to their business, colleagues and customers
National Business Crime Solution - General Manager
Winning in Safety, Every Season. Zinc and JD Sports have developed a customised incident and case management system for their global estate.
Focused on staff safety, profit protection and auditing, all JD’s needs have been pulled in to one complete platform. With an eye on the future and ability to bring my vision to live, Zinc was the natural partner for us.
JD Group - Group Profit Protection Director
CORE FEATURE LIBRARY
Zinc's retail incident management platform empowers teams to proactively manage risks, respond swiftly to critical events, and ensure the well-being of consumers, staff and the protection of assets.
Improved incident reporting Better evidence collection for case management
99%
Employee adoption Store engagement for reporting incidents
60%
Faster incident response times Real-time alerts, automation & mobile-first reporting
Report. Investigate. Analyse. Respond.
From shoplifting and violence to fires, severe weather, and organised crime—retail incidents come in all shapes and sizes. That includes localised threats like steaming or specific location risks. Zinc helps you manage them all. Stay prepared, minimise disruption, and keep people safe. Explore some of the key incident types below:
One View. Smarter Decisions. Safer Outcomes.
Unified data gives you complete visibility across safety and security events—so you can prioritise what matters, act faster, and reduce risk.
When data is fragmented, threats slip through. Zinc brings everything together, helping you prevent issues before they escalate.
A MODULAR PLATFORM TO GROW WITH YOUR NEEDS An overview of our platform's capabilities
Incident & Crime Reporting
Interactive mobile app or web platform to rapidly report incidents
Zinc gives you back time, so your teams can act fast and stay ahead. From theft and staff safety to supply chain risks, manage every incident in one place.
Unify your approach to prevention, response, and recovery. Strengthen compliance, streamline reporting, and protect your people, profits, and brand—without the complexity.
Support Portal
Console Guide
Command
- iOS App
- Android App
Verify
+44 (0)20 3989 4859 
info@zinc.systems 