Loss Prevention Management Systems

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Incident Reporting, Analysis & Risk Management Platform

Zinc's award winning loss prevention technology has been utilised by major organisations for the management of incident reporting to reduce shringage - shoplifting/theft by consumers and employee along, and streamlining staff operational activities to protect profits and reduce paperwork errors.

Improving the efficiency and speed of reporting

Synapse can operate across a wide range of sectors, adapting according to the type of location being reported from and enabling you to quickly and easily report a wide range of incident types.

The system consists of two elements: a mobile app for the self-reporting of incidents from locations; and a central intelligence database for collating the reported data, analysing intelligence, and enabling resources and actions to be deployed in a streamlined and efficient manner.

The user simply selects the type of incident that has occurred which loads dynamic question sets specific to that user’s role and the incident being reported. This then triggers automatic workflows ensuring all necessary information is captured in the report as it happens.

Retail Loss Prevention

Synapse enables a more proactive and accurate approach to loss prevention, aided by real-time reporting and a more effective use of intelligence. Common incident types across our clients include:

  • Banking/tills
  • Break-Ins
  • Burglary
  • Cash loss (stolen/missing)
  • Cash scam
  • Criminal Damage
  • Deception
  • Empty packaging
  • Fake bank note
  • Falsification
  • Fraud
  • Price swop
  • Refund fraud
  • Robbery
  • Stock damage
  • Stock loss
  • Theft
  • Unusual activity

Distribution Centre Loss Prevention

Transport and logistics incidents are critical to business continuity and can cause delays and financial losses. Real-time reporting of incidents, potential risks and threats to a location, and more effective use of intelligence ensures incidents are dealt with in a fast and efficient manner to protect profits. Common incident types include:

  • Break-Ins
  • Burglary
  • Carrier loss
  • Cash loss (stolen/missing)
  • Criminal Damage
  • Deception
  • Dropped Trailer
  • Empty packaging
  • Falsification
  • Fuel Spill
  • Insecure Fleet
  • Loading Dock Safety
  • MHE Collision
  • Perimeter Breach
  • Process Failure
  • Robbery
  • Search Positive/Refusal
  • Stock loss/damage
  • Temperature Rejections
  • Theft
  • Vehicle Incident

Dynamic question sets allow you to quickly capture specific information on what has happened; upload supporting imagery, footage and documents; provide product details through quick barcode scanning capability; issue civil recovery; carry out offender and vehicle profiling; collect and record evidence from victims and witnesses; action the involvement of police and authorities; and issue tasks that are generated by calculating what is needed in a streamlined, efficient and severity-based manner.

Powerful & intelligent

Reported data is automatically processed with in-built algorithms calculating the priority and severity levels, who needs to be notified, linking of useful resources and cross-referencing with similar data stored in the system to allow trending and mapping to accurately forecast activity.

This revolutionises the approach to tackling incidents with more accurate evidence being captured and presented in a compliant way for auditing and analysis, leading to greater success in investigation, action and closure.

The Synapse front-end platform enables a more proactive and accurate approach to incident reporting, ensuring high quality quantitative data is captured and enabling trends and relationships to be identified.

How can Synapse benefit your loss prevention?

Reporting & Compliance

Risk Analysis, Reporting & Compliance

Synapse provides real-time reporting through simple to use dashboard. It gives you complete management over data reports and insights at a specific location or estate-wide, ensuring high quality quantitative data is captured for risk analysis auditing and compliance purposes.

Loss Prevention

Loss Prevention Trends

Loss Prevention teams, through the dashboard, have timely information at their fingertips, enabling them to prioritise loss prevention activity, engage with the operational teams and direct the security teams to the areas of significant risk. The platform flags common trends and criteria for users to investigate the patterns.

Security Operation Centres

Offender Profiling 

Synapse allows you to build a secure suspect/offender database with an integrated banning/sanction register. Offender profiling allows you to monitor activity, issue civil recovery fines and intelligently link incidents and criminal activity together in a fast and efficient manner to support investigation.

Workflow Automation

Workflow Automation

The user selects the type of incident that has occurred which loads dynamic question sets with conditional logic that are specific to that user’s role and the location being reported from. This triggers customisable workflows, ensuring all necessary information is captured in the report as it happens and automatically assigning priority and severity levels.

Field-Based Users

In-Store Compatible

Using the platform, users out in-store or out-in-the-field can easily report a wide range of incident types and action tasks/checklists. Automatic alerts and notifications relating to the user’s role and current location can be sent, helping to streamline and improve operational activities and efficiencies.

Incident Communications

Incident Communications

The communication of reported data is a key aspect of Synapse. Automatic alerts and notifications can be generated, sending notifications to specified contacts using preferred communication channels and also acts as a central operational management system for day-to-day activities such as two-way messaging, issuing of tasks and checklists, viewing of reference documents and reports.

Synapse is accessible on all major browsers and the mobile app is compatible on Android, Apple iOS and Windows devices. Synapse operates across all screen sizes for smart phones, tablets, screens and video walls, allowing for easy adoption on existing hardware and bring-your-own-device (BYOD) users. The mobile app operates both online and offline, with an integrated smart sync feature for when internet connectivity is temporarily unavailable.

Key Features

  • Award winning and innovative technology offering.
  • Secure, adaptable and scalable and deployed across a wide range of organisations.
  • Streamlines operations management by removing of manual processes.
  • Improves efficiency of communications and accuracy of incident reporting.
  • Dramatically increases speed of incident reporting and significantly improves accuracy of data gathering.
  • Quick deployment and easy adoption on existing hardware and bring-your-own-device (BYOD) users.
  • Enterprise level technology with proven cost-savings and return on investment.
  • Completely brandable with your organisations logo and colour schemes.
Incident Reporting

Incident Database

• Intelligence database
• Unlimited incident types
• Multi-level access control
• Form  management
• Workflow management 
• Communication templates
• Fully branded
• Platform configuration

Incident Reporting

User App

• Browser web app
• Mobile Installable app
• Intuitive & fast interface
• Incident reporting
• Location aware
• Comms & tasks
• Resource library
• User tracking

Incident Reporting

Communications & Actions

• Notifications & alerts
• Push/on-screen alerts
• Communication templates
• Priority & severity alerts
• Tasks and checklists
• Escalations
• Intelligence bulletins
• Mandatory reads

Incident Reporting

24/7 Reporting

• Realtime dashboard
• Site/location reporting
• Estate reporting
• Trending & mapping
• Government data feeds
• Data export
• Performance reports
• Audit trails

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The adoption of Synapse has driven efficiencies, improved safety and security, and reduced financial loss to a large number of organisations.

Synapse can adapt to any business intelligence requirement.
Find out how Synapse can help your organisation today.

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