Support

WE ARE HERE TO HELP

In a constantly evolving digital environment, our continuous investment in our support team, managed hosting infrastructure, layered security measures and processes enables us to make a complex world simple.

Zinc’s support covers a range of services including incident management, issue resolution, release & update management, application management, infrastructure management, security and user access management.

Contact Support

+44 (0)1604 598979

Telephone Support

servicedesk@zinc.systems
Email Support

servicedesk@zinc.systems
Email General Enquires:

info@zinc.systems

Platform Status

Providing realtime status information on the core services that are part of our Synapse platform. If you are experiencing an issue not listed here, please Contact Support.

Visit Status Dashboard

Support Portal

Search for documentation, find answers on questions you may have, see real-time updates on the health of our services and raise a support request online.

Visit Support Portal

Customer Login

A secure and engaging area for our customers, developers and communities to gather, share ideas and gain knowledge and training on our products.
Login

Be part of the Zinc community

Create a community of users; who join together and learn from each other

Here at Zinc we make tools like Synapse that are used by thousands worldwide. We are serious about creating amazing products that deliver true value and help to make our organisations and the communities that we live in be safer and more resilient.

But it’s not just about the tech, it’s the whole package that’s important to us.

Being consultative and agile to your needs
Professional engineering and development services
You will never get left behind – access to all updates and releases
You are part of the future roadmap developments
We train and engage users to be brilliant
Provide insights on hot topics

TRAINING

Clean and modern in design, training that fits around your users

At Zinc we believe that training and user engagement is critical to the success of the platform and, as such, we have placed concentrated effort to develop a suite of materials that deliver an engaging learning and user environment.