SUPPORT

WE ARE HERE TO HELP

In a constantly evolving digital environment, our continuous investment in our support team, managed hosting infrastructure, layered security measures and processes enables us to make a complex world simple.

Zinc’s support covers a range of services including incident management, issue resolution, release & update management, application management, infrastructure management, security and user access management.

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Be part of the Zinc community

Create a community of users; who join together and learn from each other

Here at Zinc we make tools like Synapse that are used by thousands worldwide. We are serious about creating amazing products that deliver true value and help to make our organisations and the communities that we live in be safer and more resilient.

But it’s not just about the tech, it’s the whole package that’s important to us.

  • Being consultative and agile to your needs
  • Professional engineering and development services
  • You will never get left behind – access to all updates and releases
  • You are part of the future roadmap developments
  • We train and engage users to be brilliant
  • Provide insights on hot topics
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TRAINING

Clean and modern in design, training that fits around your users

At Zinc we believe that training and user engagement is critical to the success of the platform and, as such, we have placed concentrated effort to develop a suite of materials that deliver an engaging learning and user environment.

  • Onboarding programme for new users
  • Onsite or remote 121 training
  • Train the Trainer
  • Online learning
  • Quick user guides
  • On-screen prompts
  • Customised training environments
  • Support portal – FAQ’s, datasheets, guides and manuals
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You are In safe hands

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