In a constantly evolving digital environment, our continuous investment in our support team, managed hosting infrastructure, layered security measures and processes enables us to make a complex world simple.
Zinc’s support covers a range of services including incident management, issue resolution, release & update management, application management, infrastructure management, security and user access management.
Providing realtime status information on the core services that are part of our Synapse platform. If you are experiencing an issue not listed here, please Contact Support.
Search for documentation, find answers on questions you may have, see real-time updates on the health of our services and raise a support request online.
Here at Zinc we make tools like Synapse that are used by thousands worldwide. We are serious about creating amazing products that deliver true value and help to make our organisations and the communities that we live in be safer and more resilient.
But it’s not just about the tech, it’s the whole package that’s important to us.
At Zinc we believe that training and user engagement is critical to the success of the platform and, as such, we have placed concentrated effort to develop a suite of materials that deliver an engaging learning and user environment.