B&Q has had a Centre Crime since 2012, which delivers high quality crime intelligence to its partners to tackle and reduce crime in its stores. It has forged relationships with internal and external partners, which has led to significant success in reducing crime at its stores and keeping its colleagues and customers safe. The Crime Centre has experienced considerable growth in reporting of retail crime and security incidents via its IRIS incident management software, which has created a need to invest in a new Head of Crime Centre role.
The new role of Head of Crime Centre has been created to drive the strategy and growth of crime reporting and intelligence analysis for B&Q, supporting its aims to make it the safest retail environment in the UK and deliver a UK industry leading Crime Centre.
The role holder will provide leadership, guidance and management to the Crime Centre team, performance results and strategy for improvement and growth. To do this, he or she develops and motivates team members, drives results, analyses colleague and stakeholder feedback and implements action plans to drive performance.
They direct the Crime Centre team to work effectively and manage personnel to include career growth, regular reviews, coaching and mentoring. Directs and reviews workload, staffing and leverage innovation to scale for future growth.
They have expert knowledge of the retail security industry or a similar crime related discipline and understand how police and security professionals use incident management and crime data technologies, and provides recommendations for new procedures and systems.
They represent B&Q at retail and crime fora to influence and develop industry best practice, create partnerships and directly influence senior police and government policy making. They are a confident communicator, innovator and strategist in the retail crime community.