Emergency responders

Excellent emergency response:
Demands intelligence, coordination and timely communication

First responders play a crucial role in managing critical events, such as natural disasters, accidents, and public emergencies. It is essential that they are well-prepared and follow established protocols to effectively respond to these situations.

Along with response is the sharing of intelligence among emergency responders as well as key stakeholder groups to help inform of up-and-coming events, incidents and trends such as protests and business crime.

SYNAPSE provides the ability to capture and consolidate intelligence from the field and other sources, and communicate across disparate groups of stakeholders in a professional, secure and consistent manner. It helps responders understand the situation, make informed decisions, and take appropriate actions during an emergency or critical event.

Is your locality prepared
for an unpredictable World?

The digitalisation and unification of critical event management is mission critical, driving compliance and efficiency in the prevention, detection, response and recovery of an incident.


Success stories

"This unique and innovative initiative is one that I have always been supportive of since its inception, so it is excellent news to see the next stage unfold. It is vital in this day and age that we further develop our already excellent private/public partnership collaborations, and the CSC platform will bring many additional ‘real time’ benefits to further enhance the safety of all who visit, live and work in the City of London. With many thousands of additional security personnel to call upon in support of our officers this is going to be a real game changer in how we can respond to an incident."

City of London Police
- Commissioner

Providing security incident management, officer welfare and control of health and safety events across all stations. Providing a central data repository for analysis and the ability to export data enables the Force to understand their data, vulnerabilities and make informed decisions. ‘Zinc has had positive reviews from users, with ease of use being one of the most common bits of feedback’.

Leicestershire Fire & Rescue
- Health & Safety Team

This new comms platform was a key part of our original strategy when founding the Council and I am delighted to see this vision now become a reality. The platform will allow us to share intelligence extremely quickly and allow the police to call on our support. This will help us work even closer in support of the City of London Police allowing our security officers to be even more effective in their role to help provide a safe and secure environment.

Mr David Ward
- Founding member of the City Security Council and outgoing Chairman

In collaboration with the NBCS, a unique feature within the SYNAPSE platform is ‘ONE TOUCH’ reporting that enables retailers to report business crime/incidents directly into the police via an integration with Niche RMS.

“This new retail crime reporting system is a welcome and bold move by Sussex Police. It is also an example of how effective partnership working can lead to proactive solutions for businesses with robust action taken against offenders. It will no doubt result in an increase in crime reports locally and I do not shy away from this. We need to paint a clearer picture of business crime and, once we have the evidence, it then cannot be ignored. It’s never the value of the goods being stolen that should be the only reason to respond. The impact upon our business community and our frontline shopworkers must be understood and acted on more effectively, especially as offenders are almost certainly committing offences elsewhere. In Sussex we are determined to show offenders that they will be held to account for their actions and to demonstrate to the public that we take these crimes seriously.”

Sussex Police
- Katy Bourne, Sussex Police & Crime Commissioner
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Our customers partner with us,
as they demand the highest levels of control,
to avoid being an industry statistic.
Source: Allied Universal World Security Report 2023

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    Average decrease in stock price due to a significant security event.

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    Revenue was lost in 2022 due to physical security incidents.

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    Believe that economic unrest will be the next biggest security-impact.

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    Companies said physical security threats will increase next year.

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A platform built with our users in mind

Approved and used by Government Agencies and Emergency Responders, SYNAPSE can be customised to meet your requirements.

Location Structure
Easily configure your location data including regions, areas, assets, teams, users & access levels.

Central Repository
Central storage of all your critical data, media and documents - creating a single source of truth with rapid access.

Critical Events/Incidents
End-to-end data capture & management for any type of event, big or small - covering security, safety & operations.

Customised Workflows
Create bespoke event types, build custom forms, questions, workflows and automate your unique processes.

Automate & orchestrate processes, standard/emergency operating procedures, tasks and notifications.

Automate processes, standard/emergency operating procedures (SOPs/EOPs) & custom tasks.

Mass Notification
Communicate alerts and notifications via in-app alerts, SMS and email - either manually or automatically.

Evidence Collation
Capture involved parties (offenders, victims & witnesses), vehicles, assets, losses & lessons learnt.

Visualise your entire estate and overlay critical events, threats, people and assets using an integrated mapping tool.

Gain insights and performance metrics estate-wide or drill down to specific locations and people for compliance activities.

Analyse rich data sets using advanced querying and unlimited dashboard creation for day-to-day operations & MI.

Interface and share data with 3rd party systems, such as alarms, access control, CCTV and iOT via API endpoints.

Platform Features

A library of best practices
Report, investigate, analyse.

Critical events can range in severity and type, from incidents like localised crime, travel disruption and protests through to major emergencies such as terrorism, fire and severe weather.

Effective management and preparedness are essential to ensure the safety of people and minimise impact. Synapse allows you to manage all types of events - big and small - have a look and scroll through some examples below:

Critical Event Accident & Emergencies
Critical Event Alerts, Briefings & Mass Notification
Critical Event Civil Unrest
Critical Event_Confiscations, Stop & Search
Critical Event Crime & Security -Incidents
Critical Event Criminal Damage / Vandalism
Critical Event Critical Alerts & Briefings
Critical Event_Inspections, Audits & Assessments
Critical Event_Guard Tour Patrol Activities
Critical Event Health, Safety & Environmental Incidents
Critical Event Missing / Vulnerable Person
Critical Event Robbery
Critical Event Near Miss / Dangerous Occurrence
Critical Event Severe Weather Natural Events
Critical Event Terrorism Attack
Critical Event Threat Intelligence
Critical Event Transport Issues / Incidents
Critical Event Theft
Critical Event Unauthorised Access
Critical Event Unacceptable Behaviour
Critical Event Violence
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Unified data is your key to
strategic success

A unified data source provides a 'single pane of glass' and enables the prioritisation of all safety and security events. This ensures proactive risk management and mitigation, reducing the likelihood of emergencies and their potential impact. Neglecting safety and security data provides increased vulnerabilities, and, in worst cases, catastrophic consequences.

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Safety & security should
never be an afterthought.
Synapse gives you back
the 'gift of time and control'.

The digitalisation and unification of critical event management is mission critical, driving compliance and efficiency in the prevention, detection, response and recovery of an incident.

SYNAPSE provides a comprehensive approach to improving security and safety by enhancing an organisations ability to manage critical events and incidents that may pose a threat to people, assets, operations, or reputation.

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Unlocking the potential
Connected teams, guided actions, effective communication.

Knowing that there is a robust critical event management platform in place can provide peace of mind and instills confidence in your organisation's ability to respond effectively to emergencies.

Enhanced Safety & Security

A pivotal role in enhancing safety, security, and operational efficiency, taking appropriate actions to protect people and assets.

Faster Response Times

By centralising critical events, response teams can pinpoint the location of an incident and take immediate action based on the playbook of controls.

Streamlined Communication

Allowing teams to rapidly disseminate critical information to key stakeholder groups and first responders through various channels.

Regulatory Compliance

Provide documentation and reporting capabilities to demonstrate compliance with these standards, reducing liability and potential fines.

Business Continuity

Help protect the people & assets by enabling proactive risk management, rapid incident response, and disaster recovery planning.

Resource Optimisation

Make informed decisions about security and emergency postures, control, and resource deployment, ensuring efficient use of personnel and equipment.

Data Insights & Analytics

It allows management to identify trends, assess vulnerabilities, and make informed decisions to enhance long-term security and safety.

Peace of

Instil confidence in the organisations ability to respond effectively to emergencies, fostering a sense of security among the community.

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Uncompromising data protection.

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