Incident Management, Risk & Resilience Platform

This article at a glance Learn what to look for in a modern Incident Management System, from real-time reporting and automated workflows to standardised procedures, compliance, and future-proofing under Martyn’s Law. Discover how the right system helps teams build safer, more resilient operations. Introduction In a world of increasing complexity and risk, the ability to […]

This article at a glance: Martyn’s Law, officially the Terrorism (Protection of Premises) Act 2025, introduces new legal duties for UK venues and businesses to assess and mitigate terrorism risks. Over the next two years, operators of publicly accessible sites must prepare to meet proportionate security and preparedness standards, from training and procedures to written […]

A cross-border investigation demonstrates how collaboration delivers results for the retail sector. Overview When an organised group of prolific offenders began systematically targeting B&Q stores across the Midlands and South of England, the B&Q Crime Centre faced a complex, multi-jurisdictional challenge. Over five years, the team managed more than 60 linked incidents involving high-value thefts […]

At the end of 2024, Parliament’s Justice and Home Affairs Committee wrote an open letter to Dame Diana Johnson MP, Minister of State for Policing, Fire and Crime Prevention after its inquiry into shop theft revealed seventeen million annual incidents with few leading to an arrest, and all at a cost to the retail sector […]

Resilience in the built environment is no longer a nice-to-have – it’s a necessity. From high-rise commercial towers to smart campuses, today’s buildings are complex, interconnected systems that must operate seamlessly to support safety, security, and business continuity. Yet even the most advanced environments are vulnerable to disruption. A sudden power failure, a fire system […]

We sat down with Jonathan Moore, Director of Operations at Unitrust to talk to him about the roll our of Zinc Connect model across 30+ of his locations. In this interview, Jon shares first-hand insights into the rising demand for higher standards in security management, the challenges facing providers, and how Zinc’s latest product, ‘Connect’, […]

The article at a glance: Patrol Management systems use technology to improve the efficiency, safety, and accountability of security guard patrols. By combining GPS tracking, digital reporting, automation, and data analytics, they provide real-time visibility for managers, ensure compliance with patrol schedules, and enhance incident response. This article explores the best practices for implementing and […]

The power of logging – the importance of a Daily Occurrence Book (DOB) to a business. In any business, maintaining clear, consistent, and accurate records of daily operations is critical for ensuring accountability, compliance, and operational continuity. A Daily Occurrence Book (DOB) serves as a vital tool for achieving these objectives, particularly in environments where […]

In shared commercial buildings, tenant safety is a top priority. These spaces often house multiple businesses, each with unique operational needs and responsibilities. Ensuring safety and business continuity requires a cohesive approach that addresses potential risks and critical incidents. An Incident Management (IM) & Resilience platform is an invaluable tool in achieving this goal, fostering […]

What you will learn: This in-depth article examines how Commercial Real Estate (CRE) managers & building security teams can design, implement and refine mass notification systems to respond effectively to emergencies. We explore the fundamentals – such as multi-channel delivery, audience segmentation and real-time integration – before diving into practical strategies: maintaining accurate contact data, […]

Managing incidents in Commercial Real Estate (CRE) environments is no longer just a matter of responding when things go wrong — it’s a core part of maintaining operational resilience and tenant trust. From security breaches and maintenance failures to environmental hazards, CRE teams face a broad spectrum of risks. Having a robust incident management solution […]

The control room has changed. Once the domain of security-only operations, it’s now the nerve centre for entire organisations, coordinating everything from business continuity and building safety to ESG reporting and tenant experience. But while the role of the control room has expanded, the technology behind it hasn’t always kept pace. And it’s causing real […]