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EXPLORE ZINC
Our award
winning critical event
management platform

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Designed for
high risk environments

CRITICAL EVENT MANAGEMENT
Zinc Synapse:
A secure SaaS platform
designed to protect people, assets & brand.

For organisations operating in complex, high risk environments, who manage people safety, physical security, crisis management, compliance and critical communications and demand the highest levels of control.

What is Critical Event Management (CEM)?

Critical Event Management (CEM) is a framework designed to help organisations prepare for, respond to, and recover from disruptive risks across both physical and digital environments. Organisations face unprecedented, unpredictable risks from crime, severe weather, catastrophes, geopolitical upheaval, cyber and everyday accidents – impacting and disrupting business operations and potentially endangering people’s safety.

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WORK SMARTER, NOT HARDER
Key benefits of Zinc Synapse

Easy to use and intuitive design

Making it quick and easy for
users to report and manage critical events

Capture all the information in one place

End-to-end data capture & management for any type of event, big or small.

Automate rapid response and communication

Automate processes, procedures, contextual actions and notifications.

Enable configuration & customisation

Tailor the platform to meet your
needs, with a range of
customisation tools.

Use & deploy
anywhere

Globally available with a secure cloud infrastructure supporting teams of a limitless size.

Provide a single pane of glass for all your data

Analyse rich data in a single platform, giving you a complete view to keep track of everything.

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RETURN ON INVESTMENT
Bring multiple
systems into one

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Command, control, communicate and analyse

  • Complete visibility of all critical events & activities
  • Auto-escalate and trigger notifications in seconds
  • Understand the impact and who is involved
  • Force standard/emergency operating procedures
  • Drive performance through task management
  • Dashboards for making informed decisions
  • Full audit trail and accountability

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Operate seamlessly on-the-go with our mobile app.

  • Simple and intuitive experience to capture better data
  • Receive realtime alerts and conduct tasks
  • Upload evidence, photos, videos & files instantly
  • Adapts realtime data based on your location
  • Works offline with an automated smart sync feature
  • Sign-in rapidly with Face/TouchID and SSO

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Verified compliance activities and integrated patrol management

  • Conduct verified proof of presence activities
  • Verify with NFC, image META, geo-tracking, barcode or QR
  • Setup checkpoints, routes and patrols in realtime
  • Schedule planned tasks forced on verification
  • Conduct pre-set or random patrols
  • Report incidents on the go
  • Access live performance reports and audit trails

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Integrated threat intelligence enhancing your situational awareness

  • Integrated verified threat intelligence alerts
  • Overlay threat intelligence data to your sites and assets
  • Open web OSINT crawler and dark web monitoring
  • Filter, analyse & disseminate the risks associated to you
  • Setup automated triggers for alerts and actions
  • Integrate your own intelligence feeds using our APIs

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Create a connected ecosystem through API integrations

  • Integrated all your systems into a single pane of glass
  • Utilise out-the-box integrations
  • Access our open architecture APIs to build your own
    • Physical security system alarms
    • Smart building connected devices
    • Location trackers
    • Artificial intelligence
Become an ecosystem partner

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FROM CHAOS TO CLARITY
A unified data & interface is the key to your strategic success

A unified data source provides a 'single pane of glass' and enables the automation and orchestration of all safety and security events.

Allow Zinc Synapse to manage your critical events - protecting your people, assets and brand.

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DESIGNED TO PROVIDE THE HIGHEST LEVEL OF CONTROL
A fusion of powerful workflows, automation, orchestration and interactive functionality

Our plaform provides you with complete control over the customisation of the workflow process management and can leverage a wide range of user-friendly features to meet the needs of your users.

Workflows
Report a wide range of events, create bespoke event types, forms, questions & end-to-end process flows.

Automation
Automate & orchestrate processes, standard/emergency operating procedures, tasks and notifications.

Data Restrictions
Management and control over user access & permissions defining which user group can use specific features.

Assignment
Triage to individuals and teams based on priority levels to determine the most effective response.

Mapping
Visualise the location of the event, threats and nearby locations using an integrated mapping tool.

Criticality
Define severity & priority levels and enable escalation protocols based on the impact to location, operations and brand.

Scoring
Apply a score weighting to a particular question response providing a total score for driving quick and accurate escalation.

Statuses
Use statuses to manage the stages and processed required of an event to move it from start to finish.

Notifications
Automatic or manually triggered alerts and notifications using a wide range of communication methods.

Comments
Two-way comments and notes capability to log summaries of the essential facts, elements and decisions.

Tasks
Streamline the planning & tracking of tasks to ensure designated actions are completed & deadlines are met.

Media, Files & CCTV
Upload a wide range of files to support an event including media, documents, CCTV of any size from any device.

Evidence
Collate, consolidate, track and manage all evidence centrally ensuring it is handled securely and in a compliant way.

Involved Parties
Capture of suspects, offenders, organised groups, victims, injuries, witnesses, vehicles and emergency services.

Linking
Linking of events and entities together, with configurable link relationships, allowing for a investigations to see the bigger picture.

Responses
Formalised responses, statements, checks, sign-offs, forms and processes can be setup and enforced.

Compliance
Link, schedule or conduct proactive compliance activities, risk assessments, and audits as a response to events

Costs
Log all losses as a consequence of an event - from time-based costs, purchased resources to damages and stock losses.

Recovery
Recovery tools and procedures to rapidly restore operations and/or recover losses through civil recovery.

Translate
Translate content to over 100 languages so wherever your event occurs, it can be accurately recorded and translated instantly.

Audit Timeline
Transparency of all updates, actions and activities conducted on an event, displayed in a clear timeline.

Search
Powerful filtering facility and advanced query builder that allows users to customise search criteria, filter and interrogate data sets

Analysis
Map key metrics and unlimited reporting suites and dashboards using flexible widgets - add lists, counts, graphs & maps.

Share & Export
Share events with team members, export to branded PDFs or interface with 3rd party systems via API endpoints.

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Evolve your platform using customisation tools

  • Pre-configured features allow you to be up and running in virtually no time
  • Configure the workflows to the exact needs of your business
  • Adapt the user interface based on role
  • Define your own access levels and user permissions at a granular level
  • Setup triggers for automation covering tasks, notifications, rules and processes
  • Manage locations and the hierarchy of your organisation

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ENTERPRISE-GRADE INFRASTRUCTURE
 Built for resilience and scale with high availability, security & battle-tested.

Zinc’s platform is used and approved by Government and leading organisations. Zinc provide a 99.9% network uptime guarantee through hosting partners AWS, with full stack 6 – way redundancy and auto-scaling capabilities.

There are multiple layers of redundancy, at every level – these redundancies help make the data centers more resilient, so customers can benefit from higher uptime, greater reliability and security.

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DATA SECURITY AT THE HIGHEST LEVEL
Uncomprimising data protection

  • Utilises AES 256 encryption for data at rest and TLS for data transport
  • Access to the database is restricted through 3 different levels of security
  • OWASP compliance and passwords are of stipulated length and complexity
  • Conducts monthly vulnerability scanning utilising leading third party specialist
  • Third party annual penetration test with a market leader
  • Undertakes AWS “Well Architected Reviews” with the hosting partner, on an annual basis

LEARN MORE
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APPROVED AT THE HIGHEST LEVEL OF GOVERNMENT
You are In safe hands

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ECO-SYSTEM INTEGRATION ZONE
 Innovate together & unlock new possibilities
Expand, connect, collaborate, succeed

The integration zone allows a wide range of custom data sources and formats to easily be pushed and pulled from the database, providing flexibility and scalability.

To become an eco-system partner please email us at: info@zinc.systems

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  • Learn more how we help provide you with the highest levels of control and improve business continuity.

  • GET IN TOUCH
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