Incident & critical event management

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Alarm system activations

Offers a comprehensive solutions for reporting and managing alarm activations, including fire, intruder, CCTV, and environmental alarms, distinguishing between confirmed incidents, false alarms, testing, and failures. Enabling customisation of alarm types and workflows to meet specific requirements.

It enhances investigations by linking related alarms and events, managing data access, and providing powerful analysis tools for informed decision-making.

Key benefits

  • Robust framework that ensures seamless end-to-end management of any critical event, from the initial alarm activation to the final resolution and analysis stage.
  • For confirmed alarms, swiftly mobilises response teams, streamline communication channels, and facilitate real-time coordination.
  • Ensure critical situations are addressed promptly and effectively, minimising impact and safeguarding assets and personnel.
  • Meticulously collate evidence, log actions, and support thorough post-event analysis.
  • Continuously improve your security posture through insights gained from each event, ultimately fostering a safer, more resilient operational environment.
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Tailored alarm management to meet specific organisational needs, enhancing operational flexibility and agility.

Enables swift reaction to alarm events, ensuring immediate action & mitigation to safeguard assets and people efficiently.

Seamlessly connects with existing systems for comprehensive alarm and security coverage, providing a single-view.

Effortlessly expands to accommodate huge volumes from multiple sources, ensuring future-proof operations.

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Out-the-box alarm system activation types

Fire alarm activations - confirmed, false, testing

Access control alarm activations - door/window, forced entry, tailgate, proximity, testing

Intruder alarm activations - intruder, perimeter fence, robbery/hold up, smoke cloak, tamper, testing, failures

CCTV alarm activations - video analytics, ANPR, facial match/recognition, testing, failures

PA alarm activations - lone-worker, personal attack, VIP alarms, testing, failures

Sensors alarm activations - occupancy tracking, structural, iOT, testing, failures

Environmental alarm activations - temperature, carbon monoxide, water leak detectors, gas leak, air quality detectors, testing, failures

Custom alarm types (see: "Customisation")

Edit and customise the existing alarm types specific to your own requirements and processes.

Create your own event types and workflows

Automatically integrate alarms from other systems i.e. vehicle trackers, robots, drones, body cams, EAS systems, AI etc. (see "APIs")

Command, control & investigate - management tools

Edit - complete changes, collate, consolidate and manage all evidence centrally ensuring it is handled securely and in a compliant way.

Assignment - triage and allocate responsibility of the alarms to individuals and teams - internal or 3rd party responders/keyholders.

Statuses - move the alarm report through the cycle through to closure.

Comments - two-way communication with responders, add notes, continuous commentary and narrative to the alarm report.

Mapping - view the alarm location, surrounding area, swop the view from map to satellite & activate layers for people/sites.

Criticality - set default priority & severity levels and manually escalate or deescalate alarms to keep teams informed.

EOP/SOP automation - automate & orchestrate pre-defined standard & emergency operating procedures by the auto-creation of tasks.

Files - upload media, files, CCTV & wide range of files to support an alarm either manually uploaded, from a mobile device or via the API.

Tasks - coordinate the planning & tracking of alarm response tasks to ensure designated actions are completed & deadlines are met.

Notifications - automatic or manually triggered alerts and notifications using a wide range of communication methods.

Responses forms - formalised responses, statements, checks, sign-offs, forms and processes can be setup and enforced.

Plot - add points, polygons & radius to the map with response forms to mark actions and additional locations i.e. damage, cordons etc.

Involved parties - capture of suspects, offenders, organised groups, victims, injuries, witnesses, vehicles and emergency services.

Linking - linking of alarms and other events, with configurable link relationships - allowing for a investigations to see the bigger picture.

Costs - Log all losses as a consequence of an alarm - from time-based costs, purchased resources to damages, stock losses etc.

Audit timeline - transparency of all updates, actions and activities conducted on an event, displayed in a clear timeline.

Data restrictions - management and control over user access & permissions defining which user group can access and manage.

Export - export the alarm details in a PDF format to print - PDF reports can branded and customised.

TV mode - for display on control rooms video walls and triage rooms for situational awareness and ongoing updates.

Data push - interface with 3rd party systems via API endpoints.

Alarm analysis (see: "Dashboards & Analysis")

Search - powerful filtering facility & advanced query builder that allows users to customise search criteria, filter & interrogate data sets.

Analysis - map key metrics and unlimited reporting suites and dashboards using flexible widgets - add lists, counts, graphs & maps.

Frequently Asked Questions


Integrating alarms into a Critical Event Management (CEM) platform is not only feasible but also a best practice for enhancing organisational safety and response capabilities. Such integration plays a pivotal role in ensuring that alerts are generated, escalated, and acted upon efficiently, thereby minimizing the impact of critical events on people, assets, and operations. Here are several key aspects and benefits of integrating alarms into a CEM platform:

Key Aspects of Integration:

  • Real-time Alerting: Integrating alarms allows for real-time alerting within the CEM platform. This ensures that as soon as an alarm is triggered—be it from fire detection systems, security breaches, or environmental sensors—relevant stakeholders are immediately notified.
  • Automated Response Protocols: Integration can automate response protocols based on the type and severity of the alarm. This means that the platform can automatically notify emergency services, initiate lockdown procedures, or activate evacuation plans without human intervention, depending on the predefined response protocols.
  • Centralized Monitoring: By integrating alarms into a CEM platform, organizations can monitor all their security and safety systems from a single point. This centralized approach not only simplifies management but also enhances the ability to detect and respond to incidents promptly.
  • Data Analysis and Reporting: A CEM platform can analyze data from various alarms and sensors to identify trends, predict potential threats, and improve future response strategies. It also enables detailed incident reporting, which is crucial for post-event analysis and compliance purposes.
  • Enhanced Communication: Effective communication is critical during a crisis. Integrating alarms with a CEM platform ensures that messages are consistently communicated across multiple channels (e.g., SMS, email, public address systems) to reach all affected individuals.

Benefits of Integration:

  • Improved Situational Awareness: Integrating alarms provides a comprehensive view of all potential threats and ongoing incidents, significantly improving situational awareness and enabling informed decision-making.
  • Faster Response Times: Automation and real-time alerting reduce the time it takes to respond to critical events, potentially saving lives and preventing property damage.
  • Increased Operational Continuity: By efficiently managing and mitigating critical events, organizations can ensure quicker recovery and maintain operational continuity.
  • Compliance and Liability Management: Automated reporting and incident logging help in complying with legal and regulatory requirements, reducing the risk of liability for the organization.
  • Scalability and Flexibility: A CEM platform with integrated alarms can scale to accommodate the growth of an organization and adapt to emerging threats and technologies.

Implementation Considerations:

When integrating alarms into a CEM platform, several considerations must be taken into account and it's also vital to establish clear protocols and processes for incident response, communication, and post-incident analysis.

Integrating alarms into a CEM platform offers a robust solution to managing critical events effectively, leveraging technology to enhance safety, security, and resilience in the face of emergencies.

Contact us for more information.

Here's a breakdown of the key characteristics of our alarm API:


  • Speed: The API allows for the quick transmission of alarm signals or notifications from the source (e.g., a security system, sensor, or software application) to be processed in our platform and internally can then trigger immediate notifications for intended recipients (e.g., end-users, security personnel, or automated systems) or to our interface that manages these alarms/critical events.
  • Simplicity: The API is designed to be easy to integrate and use, with clear documentation and support for common programming languages, making it straightforward for developers to add alarm integration functionalities to their applications.
  • Versatility: The API for alarms is capable of handling various types of alarms or notifications, including security breaches, system failures, environmental alerts (like smoke or gas detection), and more. With the customisation tools you have complete control over all the alarm types you wish to create.
  • Scalability: It supports scaling to accommodate a growing number of alarms, users, or systems, ensuring that the performance remains consistent as demand increases.
  • Reliability: High reliability and uptime are critical, as alarm systems are often used in scenarios where timely responses are vital to safety or operational continuity.

Use Cases:

  • Security Systems or Sensors: Integration with platforms to send real-time alerts about potential safety and security breaches or environmental dangers.
  • Industrial Monitoring: Alarms for machinery or system malfunctions, enabling rapid response to prevent accidents or downtime in industrial settings.
  • IT and Network Security: Alerts for suspicious activities or breaches within IT infrastructures, facilitating immediate actions to mitigate cyber threats.

Implementation Considerations:

When implementing a rapid API for alarms, consider factors such as the security of the API connections (to protect sensitive data), the adaptability of the API to different types of alarms and notifications, and the integration capabilities with existing systems and technologies. Additionally, it's important to ensure that the API can manage the prioritisation of alarms based on severity, to help streamline responses to multiple simultaneous alerts.

In conclusion, while the term "rapid API for alarms" is not standard, it effectively conveys the need for fast, reliable, and easy-to-use APIs that facilitate the management and delivery of alarm notifications across a wide range of applications and platforms.

Alarms/sensors play a crucial role in various industries and scenarios, leveraging technology to detect abnormal conditions or potential threats. These alarms are integrated into sensor systems designed to monitor specific parameters or environmental conditions, triggering an alert when readings fall outside predetermined thresholds.

These use cases illustrate the broad applicability and necessity of sensor alarms in safeguarding health, security, and efficiency across various domains. By providing real-time alerts, sensor alarms enable quick responses to potential threats, thereby minimising risk and maximising safety.

Below are several use cases illustrating the importance and versatility of sensor alarms:

1. Security

  • Intrusion Detection: Motion sensors detect unauthorised movement within or around a property, triggering alarms to alert homeowners and security services.
  • Window and Door Sensors: Alarm when windows or doors are opened unexpectedly, indicating a possible break-in.

2. Fire and Safety

  • Smoke and Carbon Monoxide Detectors: Identify the early presence of smoke or dangerous gas levels, sounding alarms to evacuate and take action before conditions become lethal.
  • Heat Sensors: Trigger alarms in environments where smoke detectors may not be practical, such as kitchens or industrial areas, detecting rapid temperature increases.

3. Crowd Monitoring

  • Crowd Monitoring Systems: observe, analyse, and manage the flow and behaviour of people in public or confined spaces. This practice is crucial for ensuring public safety, enhancing the experience of attendees at events, and facilitating efficient crowd management

4. Environmental Monitoring

  • Flood Sensors: Detect early signs of flooding in buildings, allowing for timely interventions to prevent water damage.
  • Air Quality Monitors: Alarm when pollution or hazardous gas levels exceed safe thresholds, essential in both industrial settings and urban environments.

5. Industrial and Manufacturing

  • Equipment Malfunction: Sensors on machinery trigger alarms if operating parameters indicate a malfunction, helping prevent damage or accidents.
  • Temperature Monitoring: Critical in processes where temperature control is vital, such as in chemical manufacturing or food storage, with alarms for deviations.

6. Transportation and Logistics

  • Transport Monitoring: Sensors in transport containers detect and alarm for conditions like unauthorised access or temperature variations, securing valuable or sensitive cargo.
  • Vehicle Health Monitoring: Alert drivers to potential issues with their vehicle, such as tire pressure drops or engine temperature rises, to avoid breakdowns or accidents.

7. Energy and Utilities

  • Power Grid Monitoring: Sensors detect and alarm for irregularities in the power network, facilitating quick response to prevent outages or damage.
  • Water Quality Monitoring: Alarm for contaminants or changes in water quality, ensuring safety in public water supplies or industrial processes.

Next generation alarms/sensors

Future technologies expand the capabilities of traditional alarm systems, offering more nuanced and sophisticated monitoring solutions. They leverage the power of AI and robotics to not only detect but also predict and respond to potential threats with greater accuracy and efficiency.

  1. AI-Powered Facial Recognition Sensors: Enhance security systems by identifying known individuals versus potential intruders based on facial features.
  2. Behavioural Biometric Sensors: Utilise AI to analyse patterns in movement or behaviour, detecting anomalies that could indicate a security breach or health emergency.
  3. AI-Integrated Health Monitoring Sensors: Use advanced algorithms to monitor vital signs more accurately, predicting health events like heart attacks before they occur.
  4. Drone Surveillance Systems: Autonomous drones equipped with various sensors (motion, thermal imaging) to patrol and monitor large areas more efficiently than stationary cameras.
  5. Robotic Security Guards: Robots equipped with sensors to detect intruders, fire, or other hazards, capable of patrolling areas autonomously.
  6. Smart Dust Sensors: Microscopic sensors capable of detecting a wide array of environmental factors or chemicals, useful for both security and environmental monitoring.
  7. AI-Driven Anomaly Detection Systems: Analyse data from various sensors in real-time to identify unusual patterns that could indicate security threats or system failures.
  8. Voice Recognition Sensors: Advanced AI algorithms that recognise not only specific voices but also potentially dangerous tones or sounds (e.g., aggression, distress).
  9. Thermal Imaging and Night Vision Sensors: Enhanced with AI to detect and analyse heat signatures or movement in low visibility conditions for security and rescue operations.
  10. Gait Recognition Sensors: AI algorithms that analyse the way individuals walk, offering a non-invasive method of identification and security.


Yes, you can manage alarms without direct integration, though it may require more manual processes and could potentially be less efficient than a fully integrated system. That said, we understand integrations are an investment not all customers want to undertake - we have made it incredibly easy for control room operators to manually report alarm activations using our "Quick Add" tool allows rapid entry of of confirmed alarm events.

The basic data an alarm outputs can vary depending on the type of alarm system and its purpose, but generally, alarm systems are designed to provide essential information that helps identify and respond to the specific event or condition that triggered the alarm.

Here's a look at some of the basic data points commonly outputted by alarm systems:

1. Alarm Type or Category

  • Description: Identifies the nature of the alarm, such as fire, intrusion, gas leak, or system failure.
  • Purpose: Enables appropriate response measures to be taken based on the type of emergency or situation.
  • Input: This can be selected by the 'quick add' as a single press i.e. 'Fire Alarm'

2. Date and Time

  • Description: Records the exact date and time when the alarm was triggered.
  • Purpose: Helps in logging and investigating incidents, and in understanding patterns or trends over time.
  • Input: This will be pre-populated with the 'now' date and time (it can be edited if required)

3. Location Information

  • Description: Specifies the location within the facility or environment where the alarm was triggered. This could be as broad as a building address or as specific as a room number or equipment identifier.
  • Purpose: Crucial for directing response efforts to the right place, especially in large complexes or multi-site operations.
  • Input: This will be pre-populated if you are assigned a default Site, or just change the Site from a drop down or use the search tool.

4. Severity Level

  • Description: Indicates the severity of the event that triggered the alarm, which could be based on predefined criteria (e.g., low, medium, high).
  • Purpose: Helps prioritise response efforts, especially when multiple alarms occur simultaneously.
  • Input: This can be pre-selected based on the location and alarm type selected. It can be changed by the operator if required

5. Status

  • Description: Provides the current status of the alarm, such as active, acknowledged, or cleared.
  • Purpose: Tracks the lifecycle of the alarm event and helps coordinate response and resolution efforts.
  • Input: This can be pre-selected based on the location and alarm type selected. It can be changed by the operator if required

6. Unique Identifier

  • Description: A unique code or number assigned to the alarm event.
  • Purpose: Facilitates tracking and referencing specific alarm events in logs or databases.
  • Input: A manual entry of the UID of the alarm

7. Sensor or Detector Information

  • Description: Details about the specific sensor or detector that triggered the alarm, including its type and, in some cases, its sensitivity settings or configuration.
  • Purpose: Useful for troubleshooting and understanding the cause of the alarm, especially in systems with multiple sensor types.
  • Input: A manual entry of the UID of the alarm - this might not be required at the initial alert level but also can be linked to the location selection to make it easy for the operator to select/enter.

So in summary, the 'Quick Add' tool only really needs the alarm type and location - the rest can be pre-populated or added later. This enables operator to rapidly add the alarm into the platform manually and leverage all the rest of the tools in the platform to effectively manage and close down.

Leverage the same tools..

  • Incident Command: Utilise the command framework to organise response efforts, even in the absence of direct system integration.
  • Instruction or Response Guidelines: Complete predetermined instructions or guidelines on how to respond to the alarm.
  • Standard Operating Procedures (SOPs): Conduct all SOPs for responding to different types of alarms.
  • Communication Channels: Utilise the communication tools to disseminate information about alarms and coordinate responses - either automatically based on rules or manually sent to specific stakeholders.
  • Escalation Protocols: Use the inbuilt escalation protocols with these services to ensure that critical information is communicated quickly and effectively to the right individuals or response teams.
  • Mobile Alerting Apps: Use our mobile alerting applications that can receive alerts, tasks and also enable the user to submit two-way information back.
  • Historical Data: Information on past events or alarms triggered by the same sensor or in the same location, useful for identifying patterns or recurring issues.

Challenges and considerations

While managing alarms without direct integration into a CEM platform is feasible, organisations should strive for integration or use advanced standalone solutions that facilitate quick communication and coordination. This approach enhances situational awareness, improves response times, and reduces the risk associated with manual processes.

  • Delay in Response: Manual processes can introduce delays in alarm verification and response, potentially impacting the effectiveness of emergency responses.
  • Increased Workload: Without integration, the workload on personnel to monitor systems, communicate alarms, and coordinate responses increases.
  • Risk of Human Error: Manual management of alarms and responses increases the risk of human error, from missed alarms to incorrect information dissemination.
  • Information Silos: Lack of integration can lead to information silos, where critical information is not shared efficiently across the organisation or with external responders.


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