Organisational structure

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Locations & hierarchy

Easily organise the hierarchy and structure of your organisation(s) using different levels and relationships from site level through to the use of sectors, multi-tiered regional breakdowns and user assignment. Full user management for importing or adding individual records, assignment of locations, access levels and the adding of key information in order for communications to be sent.

Key benefits

  • Create your organisational hierarchy and structures with ease.
  • Adaptable to a single-asset location to a global complex estate.
  • Easily adjust the structure as and when changes occur across your organisation.
  • Create fixed/permanent locations, temporary locations or dynamic locations (points-of-interest) and assign to the organisational location hierarchy.
  • Assign locations to organisations, regions and areas for data restrictions and clear management reporting.
  • Setup departments/categories and teams for your users to be assigned to.
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Structures can be hierarchical, flat, matrix, or network-based, depending on the organisation's size, goals, and industry.

In an ever-changing environment, swiftly change and mitigate challenges to your organisational structure with flexible tools.

Divide operations by location - area, region, country, continent or at a more granular level to allow for responsiveness to local areas.

Accommodate the hierarchical chain of command & the geographical spread of operations including cross-departmental teams.

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Organisational structure

Organisations - management of organisational entities i.e. internal brands, divisions etc.

Regions - management of regional structures such as EMEA, APAC or more localised structures such as North, South etc.

Sectors - allocation of sectors or markets such as Retail, Corporate, Government etc. to Sites.

Sites - individual locations or points of interest that are geographically mapped and assigned to the organisational hierarchy.

Site categorisation & status - assignment to sites allowing you to organise to your specific requirements.

Site Areas - designation of specific areas within a Site such as floors, rooms or areas.

Site Checkpoints - specified checkpoints linking sites or routes together (for Verify App only).

User management

User provisioning via manual creation or import.

User service API (create, update, delete).

User personal details and emergency contact details.

User assignment to the Organisational structure.

User categorisation, teams & status.

User allocation to Access Levels - see ‘Authentication & Access Levels’.

A-Z Search, filter by name, contact details, category, access level and via the organisation hierarchy.

Frequently Asked Questions

There are a wide range or configurations to ensure the platform meets your organisation's location hierarchy. You have complete control over the setup of your structure, covering the full management of organisations, regions, areas, zones, sites/locations (with categorisation), site areas and checkpoints - you have all the tools need, here are a few examples:


For a global organisation, the location hierarchy might start with the Global Headquarters, followed by Continental Regions (such as North America, Europe, Asia-Pacific), then Country Operations within those regions. Below this level, it could further branch into Regions or States within each country, leading down to City Operations.

The most specific level might include individual Sites or Offices within cities. This structure allows global oversight while accommodating local management, ensuring operational efficiency and compliance with both global standards and local regulations.


For an organisation operating within a single country, the location hierarchy might be structured from the National Headquarters, followed by Regional Offices (such as North, East, South, West), then down to Area Operations within each region.

The next level might include City/Town Branches within those states, and the most specific level could be individual locations or offices within those cities. This setup facilitates localised management while maintaining a coherent national strategy and operational standards.

Multi-building estate at a single location

For a multi-building estate located in the same area, the organisation's location hierarchy could be organised starting with the Estate Headquarters. Below this, there might be specific Buildings or Complexes within the estate, each designated by a name or number. Within each building, the hierarchy could break down further into Floors or Departments, and then into specific Offices or Units on each floor. This structured approach facilitates management, navigation, and allocation of resources within a complex, multi-use estate.

Complex multi-area location i.e. a shopping centre or stadium

The location hierarchy might start with distinct areas/zones or sections (e.g., North Wing, South Wing). Within each zone, there would be levels or floors (e.g., Ground Floor, First Floor), then specific stores or units on each level. Common areas like food courts, restrooms, and parking might also be included.

The hierarchy and setup of a stadium are generally organised around the Main Entrance or Gate, leading to different areas such as Stands or Sections (e.g., East Stand, West Stand). Within each section, there can be Levels or Tiers (e.g., Lower Tier, Upper Tier), which are further divided into Blocks or Rows. Seats within rows are individually numbered for easy identification. Additional facilities like VIP Boxes, Concession Stands, Restrooms, and Emergency Exits are also part of the stadium's layout to ensure functionality and safety.

Single building

In a single building, the organisation's location hierarchy could start with the Main Entrance or Lobby at the ground level. This might be followed by specific Floors, designated either numerically or by purpose (e.g., Administration, Operations, Sales). Within each floor, there can be Departments or Sections, such as Marketing or Finance, and within these, individual Offices or Workspaces. Meeting Rooms, Cafeterias, and other Common Areas might also be specified within this hierarchy to facilitate easy navigation and resource allocation within the building.


Yes, managing users from a third-party platform

Pushing user details into another platform via our User API is a common practice. This process involves using application programming interfaces (APIs) provided to programmatically add, update, or manage user accounts and their details. It allows for seamless data integration and automation between different software systems, improving efficiency and user management capabilities across platforms.

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