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Single Sign On (SSO)

Single Sign-On (SSO) is an authentication process that allows a user to access multiple applications with one set of login credentials (such as username and password). Our platform is compatible with Microsoft Active Directory, Google SSO, Apple SSO (iOS only) and any SAML authentication provider. This common technology improves user convenience by reducing password fatigue from different username and password combinations.

It also helps in lowering admin costs due to fewer help desk calls about passwords and SSO is widely used in enterprises, offering enhanced security by minimising potential attack points and simplifying the management of user access.


Key benefits

  • Users can access multiple systems with their organisation’s set of credentials, reducing the need to remember multiple passwords and streamlining the login process.
  • Leverage stronger authentication with multi-factor authentication (MFA) from the identity provider, centralising user access management and making it easier to detect and respond to security threats.
  • With SSO, users spend less time logging in and out of different systems, leading to increased productivity and efficiency.
  • Easily provision and de-provision user access to multiple systems from a single centralised location.
  • Reduce overhead associated with password management, such as service desk support for password resets, leading to cost savings for organisations.
  • Organisation’s can create a customised user management flow by utilising our user service APIs.
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Enables seamless access to multiple services with a single authentication process.

Reduces security risks by minimising the number of passwords users must remember.

Decreases time-based costs with fewer password resets and lower support requirements.

Streamlines user management and enhances usability across various platforms and applications.

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Single-Sign-On (SSO) setup process

Client meeting with stakeholders to exchange SSO details and proposed configurations.

Client provides Metadata information to supply to Zinc team for setting up the configuration.

Clients to map the attributes: (email, display name, last name, first name, reply URL

Identify providers available

Microsoft Active Directory (AD)

Google SSO

Apple SSO (iOS devices only)


Frequently Asked Questions

The typical return on investment (ROI) for implementing Single Sign-On (SSO) can vary widely depending on the organisation's size, the specific SSO solution implemented, and the organisation's initial IT environment.

Quantitatively, studies and real-world implementations have shown that organisations might see an ROI ranging from 100% to over 300% within the first year of implementation. The break-even point can often occur within months, depending on the scale of the implementation and the existing costs related to password management and IT support.

For a more accurate estimation tailored to a specific organisation, factors like the current cost of password management, the number of applications used, and the number of users should be considered. However, several key benefits contribute to a positive ROI:

Reduced IT Support Costs:

SSO significantly reduces the number of password reset requests, which are often a major part of IT helpdesk workload. On average, password resets can account for about 20-50% of helpdesk calls. Eliminating these can save substantial costs.

Increased Productivity:

SSO saves users time by reducing the need to log in separately to multiple applications. This time saved can translate into increased productivity across the organisation.

Enhanced Security:

By reducing the number of passwords users need to remember, SSO can decrease the likelihood of password reuse and weak passwords, thus reducing potential security breaches and associated costs.

Lower User Friction:

SSO improves user experience, which can lead to higher system usage and adoption rates, indirectly contributing to the organisation's productivity.


Single Sign-On (SSO) is a user authentication service that permits a user to use one set of login credentials (e.g., name and password) to access multiple applications. The main advantage of SSO is that it enables users to access all authorised resources without being prompted to log in multiple times for each application, enhancing both user convenience and productivity. These factors make SSO a valuable tool for organisations looking to improve both their operational efficiency and security posture.

Here are some key reasons why organisations use SSO:

Enhanced User Experience:

SSO simplifies the user's experience by reducing the number of passwords they need to remember and manage. This can lead to quicker access to tools and information, enhancing overall productivity.

Increased Security:

Despite using fewer passwords, SSO can enhance security. It reduces the likelihood of password reuse across multiple sites, which is a common vulnerability. Additionally, SSO solutions often come with enhanced security measures like multi-factor authentication which can further protect sensitive resources.

Reduced IT Costs:

SSO can significantly reduce IT overhead, especially in terms of password reset support. A large portion of helpdesk calls are typically for password resets, and SSO can decrease these calls, lowering support costs.

Simplified User Management:

For IT teams, SSO simplifies the management of user accounts and permissions. When a user leaves the company or changes roles, adjustments need only be made in one place, reducing the administrative burden and improving security compliance.

Improved Compliance and Reporting:

SSO solutions often provide centralised logging and monitoring of user activities across multiple systems and applications. This can help organisations meet compliance requirements regarding user access and data security.


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