PRODUCT FEATURE GUIDE
Mass notification & emergency communication

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Product feature guide

Informational & incident briefings

Overview Specification FAQs

Send briefings to notify teams using pre-configured templates via the workflow. The platform enables the sending of briefings through one or multiple delivery channels enabling fast and reliable communication across your teams, fulled tracked and recorded for future review.

Key benefits

  • Send and maintain tracking of day-to-day communications for operational needs, general information & incident communications
  • Manually send and keep track of all alerts and comms through a simple-to-use content & action builder.
  • Pre-configured briefings are set up within the system in order to quickly notify users of the event/incident.
  • Build workflow questions as part of the briefing submission to provide structured context, instructions etc.
  • Send daily briefings, immediate briefings, weekly/monthly briefings to specific user/contact groups such as occupiers, security teams, GOLD Command etc. using the many parallel communication channels to keep your teams informed.
  • Link briefings to incidents and track all messages and recipient activity for future auditing purposes.
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CUSTOM EVENT DETAIL PAGES
Specification

Ease
Simplifies communication, ensuring quick, efficient distribution and understanding of briefings across teams and stakeholders.

Templates
Predefined formats for notifications & alerts, enabling consistent, efficient comms across different channels & situations.

Channels
Allows customisation and selection of diverse communication pathways to optimise reach and recipient engagement.

Analyse
Evaluate briefing for engagement, relevance, and actionability, ensuring alignment with objectives and stakeholder needs.

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Send briefings with ease

Add a new briefing by following a step-by-step workflow - a highly intuitive method for sending a briefing.

Send 10,000 notifications in under 1 minute (last test <10 secs) and 100,000 notifications in maximum of 3 minutes (last test <40 secs)

Configuration over content including subject, from, title, selection of content template, creation of custom content using codexes.

Customised fields to provide further fields for extra context or instructions if required.

Use content templates - create pre-defined templates with codexes to automatically populate the notification.

Attachment of maps, images and media direct from the event.

Select the recipients from workflow selections to meet your specific requirements i.e. to all staff, specific teams, occupiers etc.

Delivery methods setup

Internal - InApp - sending to a notification to the 'Reporter App'

External - Email & SMS

Social - WhatsApp (business account required)

Recipients audit

From within the event details, access a list of linked notifications (manual & automated) and open to view the individual recipients.

Access the individual recipients and view the content of the notification that was sent.

BRIEFINGS
Frequently Asked Questions

Sending information briefings across an organisation is essential for keeping everyone informed, aligned, and engaged with the company's goals, challenges, and achievements. The type of briefing you choose depends on the content, the audience, and the intended outcome. Here are several types of information briefings commonly used within organisations:

1. Strategic Updates

  • Purpose: To inform employees about strategic directions, major decisions, changes in company policy, or high-level project updates.
  • Content: Company vision, mission updates, strategic goals, and progress towards those goals.

2. Operational Briefings

  • Purpose: To keep employees updated on day-to-day operations, immediate changes, or urgent issues that affect their work.
  • Content: Changes in procedures, updates on ongoing projects, immediate challenges, and operational achievements.

3. Financial Updates

  • Purpose: To provide stakeholders with the current financial health and performance of the company.
  • Content: Revenue, profit, expense reports, budget updates, and financial forecasts.

4. Project Briefings

  • Purpose: To update team members and stakeholders on the progress of specific projects.
  • Content: Milestones achieved, upcoming deadlines, resource allocation, and any changes in project scope or direction.

5. Compliance and Legal Updates

  • Purpose: To ensure all employees are aware of and understand compliance and legal issues that affect the organisation.
  • Content: Regulatory changes, compliance training updates, and information on legal matters affecting the company or industry.

6. HR and Personnel Announcements

  • Purpose: To inform about changes in staffing, organizational structure, or HR policies.
  • Content: New hires, promotions, retirements, policy changes, and organizational restructuring.

7. Technology and IT Updates

  • Purpose: To communicate changes and updates in the company’s IT infrastructure and technology tools.
  • Content: Software updates, cybersecurity policies, new tools for productivity, and IT maintenance schedules.

8. Crisis Communication

  • Purpose: To manage communication during a crisis to ensure consistent and accurate information is disseminated.
  • Content: Details of the crisis, its impact on the organization, steps being taken to address it, and guidance for employees.

9. Training and Development

  • Purpose: To promote personal and professional growth within the company.
  • Content: Upcoming training sessions, workshops, seminars, and courses available to employees.

10. Employee Recognition

  • Purpose: To boost morale and recognise the achievements of individuals or teams.
  • Content: Awards, recognitions, employee of the month, and success stories.

Choosing the Right Format

The format of these briefings can vary widely. The key to an effective briefing is not just the information shared but also how it is presented and disseminated to ensure maximum engagement and understanding across the organisation.

Safety and security briefings are crucial for ensuring that all employees are aware of potential risks and are equipped with the knowledge to protect themselves, their colleagues, and the organisation's assets. These briefings can vary based on the specific needs of the organisation, industry regulations, and emerging threats. Here are several types of safety and security briefings commonly distributed within organisations:

1. Emergency Preparedness Briefings

  • Purpose: To prepare employees for emergency situations by providing information on evacuation procedures, emergency contacts, and the location of safety equipment.
  • Content: Fire drill instructions, earthquake or tornado procedures, emergency contact numbers, and locations of first aid kits and fire extinguishers.

2. Cybersecurity Awareness Training

  • Purpose: To educate employees about cyber threats and promote practices that protect the organization's digital assets.
  • Content: Phishing scam awareness, password security best practices, secure use of company networks, and protocols for reporting suspected security breaches.

3. Workplace Health and Safety Updates

  • Purpose: To inform employees about health and safety policies, potential workplace hazards, and preventive measures.
  • Content: Occupational health and safety guidelines, ergonomic practices, use of personal protective equipment, and procedures for reporting accidents or hazards.

4. Physical Security Updates

  • Purpose: To ensure employees are aware of measures to secure physical assets and personal safety within the workplace.
  • Content: Access control procedures, surveillance system updates, visitor management policies, and theft prevention strategies.

5. Travel Security Briefings

  • Purpose: To provide employees with safety guidelines and protocols when traveling for business, especially to high-risk areas.
  • Content: Travel advisories, cultural dos and don'ts, emergency procedures abroad, and health precautions for international travel.

6. Data Privacy Regulations

  • Purpose: To ensure employees understand their role in protecting personal and sensitive information in compliance with data privacy laws.
  • Content: GDPR, CCPA, or other relevant data protection regulations, principles of data minimization, and procedures for handling data breaches.

7. Crisis Communication Plans

  • Purpose: To outline how communication should be handled during a crisis to ensure accurate and timely information dissemination.
  • Content: Communication protocols, roles and responsibilities during a crisis, and guidelines for interacting with media and public entities.

8. Health Pandemic Protocols

  • Purpose: To communicate guidelines and protocols in response to a health pandemic to protect employees and ensure business continuity.
  • Content: Remote work policies, health and hygiene practices, social distancing measures, and procedures for reporting illness.

9. Environmental Safety Briefings

  • Purpose: To inform about practices and responsibilities related to environmental protection and compliance with environmental regulations.
  • Content: Waste management procedures, spill response protocols, sustainable practices, and environmental impact reduction strategies.

10. Drug and Alcohol Policies

  • Purpose: To clarify the organisation's stance on drug and alcohol use and its impact on workplace safety.
  • Content: Substance abuse policies, implications for non-compliance, resources for substance abuse help, and procedures for reporting.

Implementing Safety and Security Briefings

Delivering these briefings can be done through various channels. Regular updates and refreshers are important to ensure that safety and security remain top of mind for all employees. Engaging ways to present this information, such as interactive e-learning modules or gamified learning experiences, can enhance retention and compliance.

Physical threat intelligence briefings are essential in ensuring the safety and security of an organization's assets, employees, and operations. These briefings provide insights into potential physical security threats and vulnerabilities, offering guidance on preventive measures and response strategies. Tailored to different levels and functions within the organisation, here are several types of physical threat intelligence briefings you might find:

1. Executive Security Briefings

  • Purpose: To inform C-level executives and other senior leaders about high-level security threats that could impact the organisation's strategic operations and its personnel.
  • Content: Analysis of geopolitical risks, travel security information, trends in activism or protests affecting the business, and executive protection strategies.

2. Facility Security Updates

  • Purpose: To keep facility managers and security personnel informed about threats to physical infrastructure, including offices, manufacturing plants, and data centers.
  • Content: Updates on local crime rates, potential for civil unrest, natural disaster preparedness, updates on physical security systems (e.g., access control, surveillance), and incident response plans.

3. Employee Safety Communications

  • Purpose: To ensure all employees are aware of potential safety risks and know how to respond in various scenarios.
  • Content: Safety protocols for severe weather events, active shooter response plans, travel safety guidelines, and health pandemic precautions.

4. Supply Chain Security Briefings

  • Purpose: To address risks associated with the supply chain, including transportation and logistics.
  • Content: Information on port closures, shipping route threats, supplier site security assessments, and guidelines for secure transport of goods.

5. Event Security Briefings

  • Purpose: To prepare for specific events hosted by the organisation, ensuring the safety of participants and the security of the venue.
  • Content: Crowd control strategies, emergency evacuation plans, coordination with local law enforcement, and security measures for high-profile attendees.

6. Travel Security Briefings

  • Purpose: To inform employees traveling domestically or internationally about potential risks and safety measures.
  • Content: Country-specific risk assessments, cultural considerations, emergency contacts, and health advisories.

7. Crisis Management and Response Briefings

  • Purpose: To outline the organisation’s response to crisis situations affecting physical security and employee safety.
  • Content: Crisis response teams, communication channels, evacuation procedures, and post-crisis recovery plans.

8. Cyber-Physical Threat Intelligence

  • Purpose: To highlight threats that have both a cyber and physical dimension, such as attacks on critical infrastructure or IoT devices.
  • Content: Risks of cyber-attacks causing physical damage, security of smart buildings, and protection strategies for integrated systems.

9. Global Security Insights

  • Purpose: For organisations operating internationally, to provide an overview of global security issues that could impact operations across different regions.
  • Content: Political instability, terrorism risk assessments, international crime trends, and global health alerts.

10. Insider Threat Awareness

  • Purpose: To educate on the potential risks posed by insiders and how to mitigate these threats.
  • Content: Behavioral indicators of insider threats, procedures for reporting suspicious activity, and policies to prevent unauthorised access to sensitive areas.

Implementation and Distribution

These briefings can be disseminated through various channels. The frequency and format might vary based on the audience, with more strategic briefings for senior leadership and more tactical updates for security personnel. Ensuring that all employees have access to relevant and actionable information is key to maintaining a secure and prepared organisational environment.

In the context of building management, occupier briefings are essential tools for communication between the building management team and the tenants or occupants. These briefings aim to keep everyone informed about issues that affect their use of the building, safety protocols, and any changes or updates. Here’s an overview of the types of occupier briefings you might find necessary to distribute across a building:

1. Welcome Packets for New Occupants

  • Purpose: To provide new tenants with all the necessary information about the building, including amenities, policies, and key contacts.
  • Content: Building amenities, security procedures, waste disposal instructions, emergency exits and procedures, parking regulations, and key administrative contacts.

2. Emergency Preparedness Briefings

  • Purpose: To ensure that all occupants are aware of how to respond in various emergency situations.
  • Content: Fire evacuation plans, what to do in the case of a power outage, procedures for severe weather events, and location of emergency supplies.

3. Security Updates

  • Purpose: To inform tenants about security measures and any changes to these protocols.
  • Content: Updates to access control systems, reminders about security best practices, information on security drills, and reporting procedures for suspicious activity.

4. Maintenance and Renovation Notices

  • Purpose: To communicate upcoming maintenance or renovation works that might affect the occupants.
  • Content: Schedules for maintenance or renovation, areas affected, expected noise levels, and any necessary preparations tenants should make.

5. Health and Safety Communications

  • Purpose: To promote a safe and healthy environment within the building.
  • Content: Updates on building hygiene practices, guidelines for using common areas during health concerns (e.g., pandemics), and reminders about the building’s smoking policy.

6. Sustainability Initiatives

  • Purpose: To engage occupants in the building's efforts towards sustainability and environmental responsibility.
  • Content: Information on recycling programs, energy-saving tips, water conservation measures, and how occupants can contribute to these efforts.

7. Community Events and Newsletters

  • Purpose: To build a sense of community among the building’s occupants and keep everyone informed about relevant news and events.
  • Content: Details about upcoming events, building-wide achievements, highlights from past events, and any community notices.

8. Parking and Transportation Updates

  • Purpose: To inform occupants about parking policies and any transportation-related information.
  • Content: Changes to parking allocations, information on bike storage facilities, updates on nearby public transport services, and carpooling initiatives.

9. Policy Changes and Reminders

  • Purpose: To ensure that all tenants are up to date with the building policies and any changes to these policies.
  • Content: Updates to building rules, reminders about lease obligations, and information on policy enforcement.

10. Feedback and Surveys

  • Purpose: To gather occupants' feedback on various aspects of the building’s management and facilities.
  • Content: Invitations to participate in surveys, feedback on recent changes or events, and how this feedback will be used to improve the building.

Delivering Occupier Briefings

The method of delivery for these briefings can vary based on the message’s urgency and content. Effective communication ensures that occupants are well-informed, engaged, and satisfied with their building environment, contributing to a positive and productive community.

Community briefings are essential for maintaining public safety, fostering community relations, and ensuring transparency. These briefings can take many forms, each serving a specific purpose and targeting different segments of the community. Here are several types of community briefings that a police department might send:

1. Crime Alerts and Warnings

  • Purpose: To inform the community about recent crimes, trends, or threats in their area, and to provide safety tips.
  • Content: Details about the nature of the crimes, areas affected, descriptions of suspects if available, and measures residents can take to protect themselves.

2. Public Safety Announcements

  • Purpose: To communicate critical information regarding public safety, including natural disasters, health emergencies, or significant public events.
  • Content: Safety instructions, evacuation orders, details about emergency shelters, and updates on the situation.

3. Traffic and Event Advisories

  • Purpose: To notify the public about road closures, traffic conditions, or large events that might impact local traffic and safety.
  • Content: Information on the event or cause of the advisory, affected areas, expected duration, and recommended alternative routes.

4. Community Engagement Initiatives

  • Purpose: To promote police-community partnership events, crime prevention programs, or volunteer opportunities.
  • Content: Details about the event or program, how the community can get involved, benefits of participation, and contact information for organisers.

5. Missing Persons Alerts

  • Purpose: To enlist the community's help in locating missing or endangered individuals.
  • Content: Descriptions of the missing persons, last known locations, any relevant circumstances, and instructions on how to report information.

6. Police Activity Reports

  • Purpose: To provide transparency about police operations, significant arrests, and investigations.
  • Content: Summaries of recent police activities, outcomes of significant cases, and any impact on the community.

7. Safety Campaigns

  • Purpose: To educate the public on safety practices related to seasonal events, holidays, or current trends.
  • Content: Tips for safe driving during holidays, guidelines for fireworks safety, precautions during extreme weather events, and information on preventing common crimes.

8. Community Feedback Solicitations

  • Purpose: To gather input from residents about their concerns, experiences, and suggestions for improving police services and community safety.
  • Content: Invitations to participate in surveys, attend town hall meetings, or engage in dialogue with police representatives.

9. Emergency Preparedness Workshops

  • Purpose: To prepare the community for potential emergencies by providing training and resources.
  • Content: Information on upcoming workshops or training sessions, what participants will learn, and how to register.

10. Success Stories and Positive Outcomes

  • Purpose: To share positive news about the police department's work in the community, highlighting successful interventions, community service projects, or instances where public cooperation helped solve cases.
  • Content: Descriptions of the events, people involved, and the positive impact on the community.

Delivery Methods

The delivery of these briefings can vary, the method chosen often depends on the urgency of the message and the audience's preferences. Effective communication builds trust, enhances public safety, and encourages a collaborative relationship between the police department and the community it serves.

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